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6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First time staying at Extend Stay America First off will say that for $60 per night you can't expect a whole lot outside of the basics. Staff was very nice, rooms were ok, nothing fancy, but clean and the minimums I needed. What I will say is very disappointing is how they handle smokers in relation to the rooms. Yes, they say that they charge "x" dollars if they find that a room was smoked in, but it seems that this may happen somewhat frequently. The lingering smell of smoke was in both rooms I stayed in, which is probably... read more
Road trip to Memphis Our first stay in an Extended Stay America. We prefer an full service hotel. The room was newly remodelled and clean. We found the location to far out of town for our daily visits.
Located near many resteraunts, within walking distance. Room was clean and quiet.
Just what I needed I am in Memphis to work for several weeks and have an odd schedule, so what I really wanted was a quiet, comfortable, safe place to sleep where no one bothered me. If I have to criticize something it would be the toilet because it was the most intense flushing I have ever experienced. And it barely takes a touch for it to flush. Knew it was coming but it scared the bejesus out of me every time.
Skin got irritated. They took more money off of my credit card than they should have. Bad idea!!
HorribleServiceb The hotel service was very poor. We even had to take our own dirty towels down the the laundry to be exchanged. They were very rude. I wouldn't recomend anyone staying there with children or to have a fun time. This is for business and the elderly only..
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the service provided to you was not satisfactory. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to my staff on our policies and procedures to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.