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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HorribleServiceb The hotel service was very poor. We even had to take our own dirty towels down the the laundry to be exchanged. They were very rude. I wouldn't recomend anyone staying there with children or to have a fun time. This is for business and the elderly only..
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the service provided to you was not satisfactory. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to my staff on our policies and procedures to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Much better stay Stayed at this hotel once before and the carpet was disgusting...the room needed some work. I gave it a second chance because the location is good and the staff is nice. Glad I gave it a second chance.
Hotel located in a very convenient area. Impressed with the location & quietness inside my room. When the renovations are done, it will be a lot better; right now, there is a new paint smell. My room had been re-done, and I really like the new bathtub & surround. Again, I like the quiet at this hotel. You don't hear when somone else's shower is running, commode flushing, etc. A few door closings are about all you will hear. Enjoyed my stay and will visit again.
Nice and excellent location Very good quite and comfortable and prices was right.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a quite and comfortable stay with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Felt safe. Nice staff. Need updating. The location good; staff (2) nice; room properly cleaned; but carpet stained-filled and linoleum ripped-disgusting. Bare feet...a definite no no! NEEDS UPDATING.
Business response:
Thank you for taking the time to write a review. We are sorry that your flooring did not meet your standards; however, we are glad that you enjoyed our convenient location and our friendly staff. We will work with our staff to make improvements to our flooring throughout our hotel. Thank you again for your feedback. We hope to see you again in the future.
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.