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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice for the price The good Quite location, large room, easy parking, great staff, good coffee The bad Toilet spit out when flushed (need to move to the side), stains on carpet in rooms, cheap toilet paper
Business response:
Thank you for taking the time to tell us about your stay. We are sorry to hear about the issues with your carpet and toilet; however, we are glad that you enjoyed your spacious room and found us to be a good value. We will have our maintenance engineer address the issues in your room. Thank you again for your feedback. We hope to see you again soon.
Room The room was great. I thought i had the cordova loation, but I didn't. However it wasn't far from where i was coming from.
Nice and clean Good and clean. Reasonable and friendly staff. Close to the airport and city. Beautiful lawn work and its a home away from home. I recommend this hotel to everyone.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide our guests with a "home away from home" experience so we are thrilled to hear you say that we did just that during your stay. We are proud of our staff for taking great care of you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Convenient location. Room cleaning didn't come for a few days, bed was comfortable enough. It was a very mid- tier experience and worth the price.
Business response:
Thank you for taking the time to write a review of your stay. We are happy to read that we provided you with a comfortable stay that you felt was worth the price. Still, I do apologize that our housekeeping policy did not meet your needs. As is our standard, we offer one housekeeping service per week. We do offer daily housekeeping for an additional fee. I am sorry that my staff did not inform you of this policy. I will be working with my front desk staff to ensure that guests are being informed of this moving forward. Thank... read more
friends relaxed get away I love the location and some of the staff its clean the rooms or comfortable i love my stay there this were i stay everytime i come i enjoyed the hotel
all in all a decent place to stay if you're on the road and just looking for somewhere nice for a night or two. no shampoo or conditioner in the shower though. also no blow dryers available at all. room featured a kitchenette though, which was quite nice.
Late check in, but decent room. They said they were overbooked when we went to check in at 6pm (3 hours past the time we were allowed to check in). We had to give them an hour to clean the room. Overall, the stay was fine. The hotel staff was nice and the rooms were great for the price.
Very nice Nice place to stay jus needs to be a full service hotel
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.