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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly but staffing level is low. Long waits for front desk personnel at different hours of the day and night. Cleanliness is okay, decor starting to look worn. Sofa sleeper very worn and uncomfortable as a sofa and a bed! TV signal is horrible.
Nice place a lot of things wasn’t working but the evening shift worker Chris was awesome he was very attentive through out all the issues and kept a great attitude y’all need more workers like him
Business response:
Thank you for posting a review of your stay. We are glad you were pleased with the attentive and courteous service Chris provided. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
The property was clean and well maintained. The staff was very pleasant as well!
This property wasnt what i expected from the site, For example 1 bedroom Suite had nothing ,,, and only 1 tv... Slow internet that only 3 devices could be hooked up.. Room smelled bad with nats.. i bought carper fresher , candles, and incents , but was told i couldnt but room didnt smell or look clean, looked like that just made the beds.. I can go on
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure the problem is fixed. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,176 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.