This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kind of outdated but clean overall. Things I didn’t like is that there was no TV in the bedroom. There is also no utensils or extra bedding for the sofa couch already in the room. You will have to call and request it. And also the key card didn’t work at the side entrance at night after a certain time. You would have to walk around to the lobby to get in.
Business response:
Thank you for the feedback about your stay at our hotel. We sincerely apologize for the difficulties you faced with your room during your visit. We have shared your comments with the appropriate team members to ensure we are well poised to serve our future guests better. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Thank you again, and we hope you... read more
The property was clean and the staff was friendly. However, our room was lacking some essential items. I ended up having to make 4 trips to the front desk to get thingbs that you'd think should be in the room. 1st, there were no towels in the room. Next, no bedding for the sleeper sofa. Then, no remote for the tv. Getting ready to go to bed, we pulled the comforter back only to find no sheets on either of the beds. Another trip down to the front desk. We made the beds, laid down and looked up at the ceiling to see wires hang... read more
Business response:
Dear Paul, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I love staying there. Rooms are comfortable and clean. WhAt I dislike. They don’t give towels
Business response:
Thank you for taking the time to provide a review of your stay at Extended Stay America. We are glad to know you had a nice time with us and that you enjoyed your comfortable accommodations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
1st and “last” visit to this hotel For a double bed room, there was 1 wash rag and 1 hand towel. Had to go get more from the front desk and had to wait until other customers were completely checked in before getting additional ones. No ice machines at all. Not coffee maker at all. Vending machines require Card Only. At 7:30 am on Friday morning, NOTHING AT ALL left to eat for the breakfast that was to last until 9:30, not even a pk of cereal. They did still have coffee in the dining room tho.
Business response:
Lori, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback regarding the service issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Also, to ensure the cleanliness of kitchenware upon check-in, brand s... read more
Cracked wash basin. Shower had some stains. Bteakfast choices were very limited
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
It’s okay to stay a few nights, but nothing fancy, had dogs barking at night in the hall ways, and loud kids running threw the hall
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Great for Purpose Overall it was good. Only 1 luggage cart/trolley. Half of the available washing machines were out of order, which was frustrating. We started with one night and extended our stay. Had to move rooms (at our request) because first one smelled heavily of cigarette smoke. They were aware of the issue and great about making our stay ‘right’. Traveled with extended family and hotel was great about keeping us in rooms next door to each other.
Business response:
Thank you for staying at Extended Stay America. Although you had some issues in your previous rooms, we are happy our associates were able to resolve them to your satisfaction. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Your concern regarding maintenance will be shared appropriately to fix it immediately. Thank you again, and we hope to welcome you and your family back soon. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,130 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.