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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been cleaner, side entrance didn't always work with key card, breakfast was coffee, prepackaged muffins and granola bars.
Business response:
Thank you for being our guest. We apologize for the difficulties and the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Too noisy , roomed smelled stale
Business response:
Thank you for being our guest. We apologize for the noise issues and the uncommon smell you encountered while you were here. We understand your frustrations and the discomfort this caused and appreciate your patience. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Experienced mice in the room... Changed rooms twice and told management and they gave the excuse that ut was that season and the doors are currently open.
Business response:
Dear Valued Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the outside nuisance mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely, Hotel Management
Wonderful Home away from home
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review with our team. They will appreciate your recognition of their efforts. We appreciate your business and look forward to having you as our guest again. Sincerely, Hotel Management
I liked how the hotel is off the main highway so the road noise isn’t bad. I liked how the hotel smelled, very clean smelling. I over how polite and friendly Jasmine was to us, she went out of her way to make sure we had the proper kitchen items to cook and clean up with. Very, very friendly, exceptional customer service by her. I didn’t like how the toilet seat moved so much you had to hold on to use the bathroom, I didn’t like how the over the stove light did not work, and I did not like how the corner by the bed was dark,... read more
Business response:
Abby, thank you for sharing your experience with us at Extended Stay America! We truly appreciate your kind comments regarding our convenient location close to the highway and well-kept property. We are also glad you loved the service provided by Jasmine and will share your compliments with her. However, we are sorry for the maintenance issues you encountered in your room and have shared your comments with the appropriate individuals to fix it immediately. Regarding the insects, we have informed our pest control provider, an... read more
Nice clean room. Location secluded but near shopping area.
Business response:
Keke, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
AC wasn't working in original handicap room we reserved but staff relocated us, kindly . However, 2nd room wasn't handicap & the bed wasn't a queen as reserved, no linen was provided for the pull out sofa. This made our stay very uncomfortable for sleeping. Light bulbs in lamps were not working. No ice machine on the property, no ice trays in second room. My wife & i are both disabled, my wife is in a wheelchair and it was impossible to run back & forth to the front bcz 2nd room was completely too far. Unlike the room we res... read more
Business response:
Tony, thank you for staying at our hotel. We are sorry for the maintenance issue you encountered in your initial room and regret our associates did not resolve the problem to your satisfaction. It is never our intention to disappoint our guests’ so we are really sorry for what you experienced. We have taken note of your feedback and have shared it with the appropriate team ensuring our future guests’ do not face a similar problem. Please visit us again in the future so that we can try our best to provide you both with the ro... read more
Didn't like the breakfast which was one of the reasons the property was chosen. Loved the pool which is the second reason we picked this property.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay and liked our pool. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,183 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.