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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1st and “last” visit to this hotel For a double bed room, there was 1 wash rag and 1 hand towel. Had to go get more from the front desk and had to wait until other customers were completely checked in before getting additional ones. No ice machines at all. Not coffee maker at all. Vending machines require Card Only. At 7:30 am on Friday morning, NOTHING AT ALL left to eat for the breakfast that was to last until 9:30, not even a pk of cereal. They did still have coffee in the dining room tho.
Business response:
Lori, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback regarding the service issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Also, to ensure the cleanliness of kitchenware upon check-in, brand s... read more
Cracked wash basin. Shower had some stains. Bteakfast choices were very limited
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
It’s okay to stay a few nights, but nothing fancy, had dogs barking at night in the hall ways, and loud kids running threw the hall
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Great for Purpose Overall it was good. Only 1 luggage cart/trolley. Half of the available washing machines were out of order, which was frustrating. We started with one night and extended our stay. Had to move rooms (at our request) because first one smelled heavily of cigarette smoke. They were aware of the issue and great about making our stay ‘right’. Traveled with extended family and hotel was great about keeping us in rooms next door to each other.
Business response:
Thank you for staying at Extended Stay America. Although you had some issues in your previous rooms, we are happy our associates were able to resolve them to your satisfaction. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Your concern regarding maintenance will be shared appropriately to fix it immediately. Thank you again, and we hope to welcome you and your family back soon. Sincerely Hotel Management
Difficult to locate, hidden behind another hotel and other businesses. No visibility from the highway. Pool entrance away from the building, not attached.
Business response:
Adrienne, thank you for being our guest. We regret the inconvenience you had at the time of reaching our hotel. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
Disappointing The first room smelled so strong of cigarettes we could not stay in there. The second rom was the only one left and it was a pet friendly room
Business response:
Jessica, thank you for the feedback. We are sorry for the smoke odor you encountered in your initial room and regret the inconvenience caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay so that we can make your next stay a memorable one. Sincerely, Hotel Management
There were not enough staff at the front desk, we had to come back a couple of times just to ask for some extra pillows
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know overall you had a nice stay, but we regret the front desk service issue you experienced. We have shared your feedback with the appropriate team so that we can improve our service going ahead. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,179 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.