This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was great, but there was a wait for someone to show up when I was checking in and no one there at all when I was checking out. My room had no towels or amenities.
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry for the time taken at check-in. Your feedback is important to us, and we will use it to improve our services going forward. We would also like to inform you that in-room amenities like towels, fresh linens, and toiletries are available at the front desk and are complimentary. We are sorry if this was not communicated with you. We value your comments and hope to have another chance to provide you with a better experience. Sincerely, Hotel Mana... read more
The facility was clean & basically quiet. The employees at the front desk were friendly & pleasant to deal with. They were all eager to help in any way possible to make my stay more comfortable. The only thing I would want to change would be the breakfast. It was very limited. There wasn’t always enough coffee, & the choices of granola bars weren’t tasty. There were instant grits & oatmeal, but the oatmeal went first of course. There were only a few muffins out in the mornings. Other than that, I have no complaints.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are happy to read you liked our well-kept property and the service you received from our friendly staff. However, we are sorry to learn our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We appreciate your kind comments. Please come and see us again soon! Sincerely, Hotel Management
I thought it was a goos value and would stay here again. However, they need more than tiny muffins and instant grits for breakfast.
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that you found our offerings to be on par with your expectations. However, we regret your dissatisfaction with our grab-and-go breakfast choices. Your suggestion regarding the breakfast will help us improve our future guests' experiences. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Too much noise from the traffic , had a hard time sleeping.
Business response:
Thank you for staying with us and for your gracious rating. We are sorry for the noise issue you encountered and regret that it impacted your restful night's sleep. On behalf of all of us at Extended Stay America, we would like to invite you for a much better experience in the future. Sincerely, Hotel Management
I enjoyed staying hereit was quiet and clean the staff was nice and friend
Business response:
Thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our spotless property. We are also glad you loved our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,281 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.