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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AC wasn't working in original handicap room we reserved but staff relocated us, kindly . However, 2nd room wasn't handicap & the bed wasn't a queen as reserved, no linen was provided for the pull out sofa. This made our stay very uncomfortable for sleeping. Light bulbs in lamps were not working. No ice machine on the property, no ice trays in second room. My wife & i are both disabled, my wife is in a wheelchair and it was impossible to run back & forth to the front bcz 2nd room was completely too far. Unlike the room we res... read more
Business response:
Tony, thank you for staying at our hotel. We are sorry for the maintenance issue you encountered in your initial room and regret our associates did not resolve the problem to your satisfaction. It is never our intention to disappoint our guests’ so we are really sorry for what you experienced. We have taken note of your feedback and have shared it with the appropriate team ensuring our future guests’ do not face a similar problem. Please visit us again in the future so that we can try our best to provide you both with the ro... read more
Didn't like the breakfast which was one of the reasons the property was chosen. Loved the pool which is the second reason we picked this property.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay and liked our pool. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Your comments are appreciated, and we look forward to hosting you again soon. Sincerely, Hotel Management
You have to go to the front desk to ask simple things wasn’t crazy about the head manager I call her I guess she thought I wasn’t going to pay the fee for upgrading my WiFi which really wasn’t all that I think they get you to purchase it purposely because they know the free WiFi reception is horrible
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
When we arrived the attendant was not at the counter he was pulling up in a vehicle with someone amd i had been standing there for about 15 mins waiting. Check in was quick. The tv was positioned in a odd spot in the room, it was very inconvient to watch from the bed, and it was also bolted down to the stand so that u could not turn it without having to move the dresser it was sitting on. There was no blow dryer in the room to dry hair after getting in the pool. The complomentary breakfast was not what O was expecting. They ... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Decent Decent hotel for the price. Didn’t have enough cookware for all of us . Other than that, it was an ok stay .
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and that you found us to be a good value. We appreciate your feedback and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Kind of outdated but clean overall. Things I didn’t like is that there was no TV in the bedroom. There is also no utensils or extra bedding for the sofa couch already in the room. You will have to call and request it. And also the key card didn’t work at the side entrance at night after a certain time. You would have to walk around to the lobby to get in.
Business response:
Thank you for the feedback about your stay at our hotel. We sincerely apologize for the difficulties you faced with your room during your visit. We have shared your comments with the appropriate team members to ensure we are well poised to serve our future guests better. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Thank you again, and we hope you... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,222 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.