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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Difficult to locate, hidden behind another hotel and other businesses. No visibility from the highway. Pool entrance away from the building, not attached.
Business response:
Adrienne, thank you for being our guest. We regret the inconvenience you had at the time of reaching our hotel. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management
Disappointing The first room smelled so strong of cigarettes we could not stay in there. The second rom was the only one left and it was a pet friendly room
Business response:
Jessica, thank you for the feedback. We are sorry for the smoke odor you encountered in your initial room and regret the inconvenience caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay so that we can make your next stay a memorable one. Sincerely, Hotel Management
There were not enough staff at the front desk, we had to come back a couple of times just to ask for some extra pillows
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know overall you had a nice stay, but we regret the front desk service issue you experienced. We have shared your feedback with the appropriate team so that we can improve our service going ahead. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Nothing Cheap and was last minute Not the nicest area
Business response:
Thank you for sharing your experience at Extended Stay America. We are pleased to know you had a pleasant visit. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management
Breakfast Would be nice if they have a least continental breakfast.
Business response:
Wesley, thank you for sharing your comments. We are sorry for not meeting your expectations with our breakfast offerings and regret the inconvenience caused. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
If you don’t have too, don’t! Hard Pass!! If you don’t have too, don’t!! Nothing in the rooms. If your expecting a coffee maker cups or ice bucket, forget it!! My refrigerator had a piece of tape on it so you could open it because the hinges were on the wrong side 🤔👎. No breakfast just coffee. The room was in terrible condition the furniture was worn! No back cover the remote control to be found. Honestly the hotel is in sad poor shape. Never again. Any extended stay!!
Business response:
Thank you for staying with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Please consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Quick check-in, clean facility, safe area, Next to quick shopping and great food.
Business response:
Thank you for choosing to stay at Extended Stay America during your visit to the area. We are delighted to read you loved our front desk service and convenient location which was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Very nice It was very nice and quiet
Business response:
Brian, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities & service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,130 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.