Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Gerald, thank you for the great review of your stay at Extended Stay America! We are glad you loved our property, comfortable suites, and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We look forward to welcoming you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Milton, thank you for your rating. We appreciate the pictures you shared. We hope to host you back soon. Sincerely, Hotel Management 

Business response:

Christopher, thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our hotel. We are also glad you loved our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. Your concerns regarding the lights have been shared with the maintenance team to fix it immediately. On behalf of all of us at Extended Stay America, we would like to invite you for another visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. We are sorry to learn your room was missing the toiletries and that we did not merit the rate you paid. These items are available and complimentary at the front desk at any time, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear communications going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management