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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was polite and helpful to their abilities. Several things in the hotel room needed to be fixed. I didn't like that they had no ice machines but instead had ice trays in the room for use.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our courteous associates, we are sorry for the issues you encountered and regret the inconvenience it caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests’ experiences. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit u... read more
It was wonderful and the kitchen was a fery nice surprise.
Business response:
Pamela, thank you for your delightful review of Extended Stay America. It is a pleasure to know you had a great time with us and that our fully equipped kitchenette added convenience to your stay. We enjoyed serving you and look forward to welcoming you back soon. Sincerely, Hotel Management
Could have been cleaner, side entrance didn't always work with key card, breakfast was coffee, prepackaged muffins and granola bars.
Business response:
Thank you for being our guest. We apologize for the difficulties and the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Too noisy , roomed smelled stale
Business response:
Thank you for being our guest. We apologize for the noise issues and the uncommon smell you encountered while you were here. We understand your frustrations and the discomfort this caused and appreciate your patience. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Experienced mice in the room... Changed rooms twice and told management and they gave the excuse that ut was that season and the doors are currently open.
Business response:
Dear Valued Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of the outside nuisance mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.