This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like cigarettes even though it was a non-smoking room. The bed was comfortable, but the bright outside lights could not be blocked out with the window shades, which made it difficult to sleep.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered during your stay, particularly the cigarette smell in your non-smoking room and the difficulty in blocking out the outside lights. We're glad to hear that you found the bed comfortable, but we regret that these other factors affected your experience. Your comments will be shared with our team to address these concerns and improve our accommodations. We appreciate your input and hope to provide a better experience next time. Sincerely,Hotel M... read more
The beds were hard
Business response:
Dear Rachel, Thank you for your feedback regarding the beds. We apologize if they did not meet your comfort expectations. Guest comfort is important to us, and we are reviewing your comments with our team to ensure we provide the best possible experience. Your feedback helps us improve, and we appreciate your understanding. We hope to welcome you back to Extended Stay America for a more comfortable stay.Sincerely,Hotel Management
I really enjoyed my stay. It was very clean & the room was really clean & cozy. The staff was really friendly and happy to assist if I needed anything for my room. I stayed there 3 years ago and will visit again
The door had an gap in it
Business response:
Dear Serita, Thank you for choosing to stay at Extended Stay America and for taking the time to share your observations. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management
Ok for a night The room was dated but more functional than others in the price range. Some updates needed. I might come back as a place to stay the night.
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,231 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.