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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice and clean rooms This is the second time I’ve stayed here in the last 2 months. Both times rooms have been clean and the front desk staff was super helpful and nice. Will definitely stay here again.
Business response:
Dear Jerry, Thank you for being our valued guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you enjoyed your stay and that our staff are friendly and helpful. We work hard to provide high levels of service, clean accommodation and ensure our guests have an exceptional experience. It's an honor to host you as our guest and be able to meet your expectation. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
Quit
Business response:
Dear Travis, It was a pleasure having you as our guest at Extended Stay America. We are thrilled you had a pleasant stay and appreciate you mentioning our peaceful location. We hope you will continue choosing us whenever you return to our area.Sincerely,Hotel Management
Needed help with parking a truck with trailer. Eric met me outside to help. He went above and beyond with customer service.
I went down to the front desk to get a hair dryer because one wasn't in the room. The staff person was on the phone and did not acknowledge that I was there. When she got off the phone she still did not acknowledge that I was there. After about 5 minutes of total wait time, she looked at me and said, "what chu need?" She was not friendly. "Breakfast" consists of pre-packaged food. Definately not worth the $150.00 we paid to "sleep."
Business response:
Dear Robin, Thank you for the candid review about your recent stay with us. We strive to exceed our guest’s expectations in every aspect of their visit. Therefore, we are disappointed to learn about your experience at our front desk, and we hope you will accept our apologies for how our staff behaved. Also, we are sorry for the disappointment regarding the variety of our grab-and-go breakfast. We will share this concern with our brand leaders to make them aware of our guest’s choices for breakfast. Thank you again for the va... read more
It was all good
Business response:
Dear Christopher, Thank you for reviewing your recent experience with us at Extended Stay America. Our staff works hard round the clock to ensure outstanding accommodation for every guest. Therefore, we were genuinely glad you thoroughly enjoyed everything our hotel has to offer. It was a great pleasure having you with us, and we hope to have another opportunity to host you again next time you revisit our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,130 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.