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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
I went down to the front desk to get a hair dryer because one wasn't in the room. The staff person was on the phone and did not acknowledge that I was there. When she got off the phone she still did not acknowledge that I was there. After about 5 minutes of total wait time, she looked at me and said, "what chu need?" She was not friendly. "Breakfast" consists of pre-packaged food. Definately not worth the $150.00 we paid to "sleep."
Business response:
Dear Robin, Thank you for the candid review about your recent stay with us. We strive to exceed our guest’s expectations in every aspect of their visit. Therefore, we are disappointed to learn about your experience at our front desk, and we hope you will accept our apologies for how our staff behaved. Also, we are sorry for the disappointment regarding the variety of our grab-and-go breakfast. We will share this concern with our brand leaders to make them aware of our guest’s choices for breakfast. Thank you again for the va... read more
It was all good
Business response:
Dear Christopher, Thank you for reviewing your recent experience with us at Extended Stay America. Our staff works hard round the clock to ensure outstanding accommodation for every guest. Therefore, we were genuinely glad you thoroughly enjoyed everything our hotel has to offer. It was a great pleasure having you with us, and we hope to have another opportunity to host you again next time you revisit our area.Sincerely,Hotel Management
Over all everything is like not so bad not so good. But I wouldn’t pay over $90/night for this.
Business response:
Dear Guest, Thank you so much for taking the time to post a review of our hotel. Although we were happy to see your overall stay was good, we were disappointed that you felt the price needed to meet your expectations. Our goal is to provide our guests with a clean, comfortable, spacious suite, including a fully equipped kitchen and lots of room to relax, all at an affordable rate. With our complimentary amenities, such as our grab-and-go breakfast and Wi-Fi, we are a great value. For future visits, please know we offer disco... read more
Very nice
Front desk staff was very nice and room was nice and clean. Only negative is some other guests were loud.
Business response:
Dear Mark, We are flattered by your great review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. In the future, please know our front desk is always available to make the most of your visit. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management
Veronica the receptionist was very nice and helpful. Very clean place to stay for short and long periods of time
love it very clean and inviting
Business response:
Dear Baldo, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit Wolfchase Galleria.Sincerely,Hotel Management
Extended Stay America - Memphis - Wolfchase Galleria has a 4.5 star rating with 2,133 reviews.
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.