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Extended Stay America - Merrillville - US RTE. 30
- Hotels
- Merrillville, IN
About this business
Extended Stay America Hotel Merrillville - US Rte. 30 is located at 1355 E 83rd Ave, Merrillville, IN. This business specializes in Hotels & Motels and Other Lodging.
Location details
1355 83rd Ave., Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not bad for the price but room and overall hotel lack warmth.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our reasonable rates; however, we apologize that your stay was not to your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your exper... read more
Nice stay My stay here was good. The room was very clean and quiet. I would stay again
Business response:
I want to thank you for taking the time to post a review of your stay. I am so pleased to hear that we were able to accommodate your needs with our clean rooms and quiet atmosphere. I’m thrilled that you would stay with us again! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Adequate hotel We were in Merrillville to attend a family/friend function, so we reserved three rooms. The hotel was a good value for the price it has a great location and the staff is very friendly however, there is no maid service, the towels and linens are thin, the queen-size beds turned out to be standard size double beds, and the bathrooms are the size of a closet, probably because the kitchen area is a good size. The only amenity was a silver dollar size bar of soap, although we were told we could call to get what we ... read more
Perfect for business traveler Nice room, would have no complaints except microwave didn't work. High traffic neighborhood with lots of shopping and restaurants nearby. Pet friendly. Full sized refrigerator and kitchenette.
Business response:
Thank you so much for posting a review of our property. Please accept our apologies for the maintenance issues you experienced. Still, I am glad we were able to provide you with a great stay overall. I’m so pleased to hear that you enjoyed our fully equipped kitchens and convenient location. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Served its Purpose Pros: convenient to get there, cleanliness, nice service, comfortable bed, cable, wifi, across the street from Starbucks Cons: Loud A.C., VERY meager breakfast (it advertises a continental breakfast and we were sorely disappointed to only see hot coffee, snack bars, tiny packaged muffins and old apples.)
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I am glad to read that we provided you with a pleasant stay overall. I truly appreciate your comments regarding our convenient location, comfortable rooms and friendly staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It was great.
Business response:
I want to thank you for taking the time to post a review of your stay. I am so pleased to hear that you had a great experience at our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Not willing to help with travel arrangements Front desk person was not willing to print boarding pass to airplane for next mornings flight. Then pretended as if they had never been asked to do so. Would not help find in the other area hotels of which there were about 8, who would have computer and printer for guests. At the 4th hotel, I did find a desk person who did allow me to use their business office computer.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be meeting with our front desk staff to ensure that we are responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
😲😲😲😲 The night attendant was rude upon arrival. To add insult to injury my brother whose totally blind left his room key in the room called the front desk for assistance 3 times. Instead of her calling one of the five rooms for him of his party she hung up on him. He made his way to the front with his cane in hand and she said "you can't be blind you found your way here". He is blind not stupid. She called the police on him. He did the same for her. Our cells were having problems inside the hotel I'm guessing since we we... read more
not all things are the way they should be this hotel was the only place that let us bring our dog,that does not let them drop the ball as they did. the last extended stay we were at had dishes glasses silver wear even pots and pans. not here I guess we were not to bring anything to cook in the room.the dog found a dirty dipper under the bed and this was shrugged off buy the front desk. if you stay at this place avoid the west end of the hotel the road noise never stopped.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to communicate our amenities during check-in. While we no longer keep dishes in guest rooms, these items are available upon request for no additional fee. In response to your feedback, we will work to make sure we are carefully inspecting rooms as well as clearly communicating our amenities. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us aga... read more
Frequently asked questions about Extended Stay America - Merrillville - US RTE. 30
How is Extended Stay America - Merrillville - US RTE. 30 rated?
Extended Stay America - Merrillville - US RTE. 30 has a 4.3 star rating with 1,729 reviews.
When is Extended Stay America - Merrillville - US RTE. 30 open?
Extended Stay America - Merrillville - US RTE. 30 is open now. It will close tomorrow at 12:00 a.m.