Extended Stay America - Merrillville - US RTE. 30

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our staff; however, we apologize that your room was not as clean as it should have been. I will work with my housekeeping staff to review our cleanliness procedures to ensure that we are meeting our own high standards. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experi... read more

Business response:

Thank you for writing a review of our hotel. We are sorry to hear that our grab-and-go breakfast didn't meet your expectations; however, we are glad that you enjoyed you clean, comfortable room and found us to be a good value. We will review your feedback and look into adding to our breakfast selection. Thank you again for your review. We hope to see you again soon. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. It is so great to read that our location was so convenient for you. The staff and I are so proud to have provided you with a quiet and peaceful room for your unexpected stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future. 

Business response:

I appreciate you taking the time to write a review of our hotel. I am glad to hear that we were able to provide you with a great stay at an affordable price. Thank you for choosing Extended Stay America. We hope to have the opportunity to see you again, should your travels bring you back to our area. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. The staff and I are proud to have provided you with a room that was quiet and cozy. It is great to read that you enjoyed our free grab-and-go breakfast. Once more, thank you for sharing your review with us. We would love to welcome you back for another comfortable stay in the future. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I am so pleased to read that my staff was able to check you in despite our computer system being down, and that we were able to provide you with fantastic service. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I am so pleased to read that you had a good stay with us. It is great to read that our staff was welcoming and that you found our hotel to be convenient. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you found your mattress to be so uncomfortable. Your comments on this issue will be useful to us as we continually work to improve our hotel. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.