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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to stay, Room smelt of pot, light bulb was out, no hair dryer! Wouldn’t change our room, said we had been in it too long before asking to change! TV
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that our amenities and services did not meet your expectations. In response to your review, we will discuss these notes with our concerned team to improve. Considering this a rare incident, please return and allow us to pro... read more
Had to wait 3 days without tv Poor service Nothing
Business response:
Dear Barbara, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
A dirty room in a horrible state of disrepair The room was filthy and in disrepair. There was mold on the ceiling, rust in the shower, kitchenette cabinet falling off the hinges, hook missing on the back of the bathroom door, the entire middle of the bathroom door missing and mechanism for the bathroom doorknob missing, and overall the room was terrible. I have traveled the country and stayed at some of the cheapest and worst hotels around and this honestly was one of the worst I have ever stayed in. I have stayed in nicer c... read more
Business response:
Dear Nicole, We sincerely regret that your stay did not meet expectations and appreciate you sharing your experience. It’s disappointing to hear about the condition of your room and the issues you encountered, especially during such a special occasion. While our team strives to assist guests with available resources, it’s clear that improvements are needed. Your concerns regarding cleanliness, maintenance, and amenities have been noted, and we are committed to addressing them to enhance future stays. We appreciate your feedb... read more
Basic for a night ok. Place is very old , the queen size bed was barely big enough for two people, the floor was dirty as our feet showed it. The bed was adequate but only 2 pillows were not. I asked for 2 more and received one very lumpy pillow and a regular size one. I had trouble with the card key and had it reformatted twice. One lamp didn't work but the AC unit was quiet and cooled the room fine. The free breakfast consisted of coffee, granola bars and muffins which too many were taken by the guests, The cabinet door in... read more
Business response:
Dear Madreblair, Thank you for providing your feedback regarding your recent stay at our hotel. We sincerely apologize for not meeting your expectations. Your concerns are of great importance to us, and we are grateful for your candid input, as it assists us in identifying areas where we can enhance our services. Rest assured, we will thoroughly address each of your concerns. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience. Thank you once again for your val... read more
Fair Falta de limpieza y mantenimiento en general. Ubicación y parking gratuito (si tienes vehículo). Las camas son cómodas
Business response:
Dear TORRALBA, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We truly regret any inconvenience caused, particularly concerning the cleanliness and maintenance of our hotel. This is certainly not the standard of service we aim to provide our guests. Rest assured, we will address these issues with our team appropriately, and we appreciate you bringing these matters to our attention. On a positive note, we're glad you enjoyed the convenient location, free parking, and comfortable... read more
Fair
Disappointing Staff at the front desk terrible. Dirty room Fan at the bathroom too noisy Location
Business response:
Dear Arias, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness concerns. We take pride in providing our guests with a clean, fresh environment and exceptional service; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. Considering our convenient location, we hope you will give us another chance the next time your travels bring you our way. Si... read more
Esperaba algo más La limpieza. El baño y la habitación tenían mucha humedad. El baño tiene moho en sus paredes No es desayuno. Es únicamente complemento.
Business response:
Dear maria, We’re sorry to hear that your stay did not fully meet expectations. Our complimentary breakfast is designed to provide a light, grab-and-go option, and we apologize if this was unclear. Humidity and cleanliness are important to us, and we will address these concerns with our team to ensure a better experience for future guests. We appreciate your input as it helps us improve. We hope you’ll consider staying with us again. Sincerely, Hotel Management
Uruselt boende. Allt. Fuktigt rum med kackerlacka i badrummet. Bedrövligt boende. Uruselt hotell som luktade illa både i reception och på rummet.
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.