Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Therese, Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Zhane, Thank you for your feedback. We’re glad to hear you had a quiet and restful stay. However, we are sorry that the condition of our property didn’t meet your expectations. We appreciate your honesty and will address your comments with our appropriate team as we continually strive to enhance our guests’ experience. We hope to have an opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Esteban, Thank you for your feedback. We apologize for the condition of the room you encountered, which did not meet your expectations. Your comments have been noted and will be addressed with our housekeeping team to ensure better upkeep in the future. We hope to have the opportunity to provide you with a more comfortable stay next time. Sincerely, Hotel Management 

Business response:

Dear Mariana, Thank you for your feedback. We're sorry about the issues you experienced during your stay. Cleanliness and room maintenance are top priorities for us, and it's clear we fell short in your case. We also apologize for the missing remote and the water issue you encountered. Your comments have been shared with our team to address and improve upon immediately. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Michaela, Thank you for sharing your experience. It’s disheartening that your stay did not meet your expectations. We sincerely apologize for the condition of your room and understand the impact this had on your experience. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you deserve. Sincerely, Hotel Mana... read more

Business response:

Dear Xiobeica, Thank you for sharing your experience. We’re pleased that your checkout interaction was positive and that our team member left a good impression. We regret the complications you encountered during check-in and will use your feedback to help ensure a smoother process in the future. Sincerely, Hotel Management 

Business response:

Dear Eva, Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize for the discomfort you encountered during your stay. We take cleanliness and comfort seriously, and your comments will be used to guide improvements. We sincerely hope you will consider returning for a more pleasant stay in the future, where we can provide a better experience for you. Sincerely, Hotel Management