Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Adriana, Thank you for providing your valuable feedback. We sincerely apologize for the disturbances and issues you encountered during your stay. We recognize the importance of a quiet, clean, and well-maintained environment for our guests, and we regret that your experience did not align with these expectations. Please be assured that we take your concerns seriously, and we will address these issues with our team to enhance the experience for future guests. We hope you will consider allowing us another opportunity to p... read more

Business response:

Dear Patricia, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, especially regarding the cleanliness and noise issues, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly a... read more

Business response:

Dear Stafford, We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we regret that the property's condition did not meet your expectations. We are committed to improving our maintenance and cleanliness to provide a better experience for our guests. We hope you will give us another chance to offer a more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Diego, We are truly sorry to hear that your stay did not meet your expectations. We take all guest concerns seriously and would like to learn more about your experience to address the issues you faced. Please share more details so we can better understand the specifics of your stay and work towards a resolution. We value your input and are committed to making improvements. We hope you'll give us another chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Dear Jeffrey, Thank you for taking the time to share your feedback! We apologize for the issues you encountered with the issue in your room and the experience with the breakfast not meeting your taste. That's certainly not the experience we want to provide. We'll discuss this with our concerned team to ensure we improve as we progress. Thank you again for your valuable feedback, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Dear Gabriela, We regret to hear about the issues you encountered during your stay. Cleanliness and maintenance are priorities, and we will address your concerns with our team. As an extended stay hotel, kitchenware is available upon request. Our grab-and-go breakfast is designed for convenience, and we apologize if it did not meet your expectations. Regarding transportation, we recommend using verified services. We appreciate your input and hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Dear Zicker, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consid... read more

Business response:

Dear Ralf, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you, and we will discuss your remarks about the noise to ensure guests are attended to with care and promptness. Please allow us to ensure such incidents are handled b... read more