This profile has been claimed by the business owner or representative.
Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place should be shutdown due to it being hazardous to health I hated the whole place. The moment I stepped foot on the facility I got a headache from the mold and mildew everywhere. I asked for a refund as soon as I checked in my room Nothing about this place
Bad Nada Malo
Business response:
Dear Oviedo, On behalf of our entire team, we sincerely apologize for not meeting your expectations during your recent visit. Thank you for taking the time to share your feedback. We hope to have another opportunity to offer you the outstanding hospitality you deserve every time you stay with us. Sincerely, Hotel Management
mala atencion buena ubicacion terrible el baño mejor atencion, y mejor mantenimiento a las instalaciones la ubicacion excelente, el servicio de la recepcion terrible, la habitacion terrible la cocina sin ningun utencilio ni microhonas el baño deteriorado y manchado la bañera rota la cortina mugre y manchada, mi salida fue a las 4 am trate de hacer ek chekout y fue imposible las puertas cerradas toque muchas veces la puerta y nadie salio, me cograron 100 dolares de reserva y aun no lo regresan a mi cuenta. todo muy mal con es... read more
Business response:
Dear Dennis, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Horrible Todo en un desastre pésima atención y servicio Nada horrible, ofrecen un supuesto desayuno y era solo café de paso me cobraron 3 veces la tarjeta un desastre
Business response:
Dear Oviedo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
Stay in your vehicle Toilet and bath tub would not empty Bugs in the bathroom While at the desk Several couples People were complaining Should of followed my intuition And left Also, now waiting on management to call As when you call the front desk If they do not answer Then it forwards to reservations Asked to speak to supervisor from the reservations department Who in turn Put me through to guest relations and awaiting a return call Requested pillows and blankets 1 st evening Also went grocery shopping as we were sick and ... read more
Business response:
Dear Jonathan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Un desastre! Suciedad en la habitacion, mal olor , poco trato amable en Loby No me gusto nada, Personal poco dispuesto a hacer el checking.. Legue a las 10: 45pm cansado de viaje y ni agua caliente habia. Palabras feas al recibirme a mi y mi familia y ya habia un problema con un cliente anterior que estaba en el counter reclamando
Business response:
Dear Romulo, Thank you for your feedback. We acknowledge the concerns you raised about your recent stay at our hotel and sincerely apologize for any disappointment you experienced. It is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate steps to enhance the experience for all our guests. If your future travel plans bring you back to the city, we hope to have the opportunity to provide you with an improved stay. Sincerely, H... read more
Pessima Chuveiros pessimos, falta de limpeza, recepção fecha após as 23:00 café da manhã horrível Apenas da localização
Business response:
Dear HARLLEY, Thank you for sharing your thoughts with us. We apologize for any inconvenience during your stay which did not meet your expectations. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider visiting us again so that we can demonstrate the exceptional experience we are known for. Sincerely, Hotel Management
Muy mala experiencia en este hotel. Las habitaciones huelen mal, no se ve nada aseado. Aparte, me hicieron cobro doble. Uno por $134.46 y otro por $100. Aun no me dan respuesta sobre el segundo cobro a mi tarjeta, Al final pague $234.46. La ubicación
Business response:
Dear Varela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management
Disappointing The amenities in the room were adequate but dated and there was a pervasive smoky smell in the room if the AC was off. It was also odd to have full kitchenette as seen in photos but no dishes, cutlery or cups. Instead, you had to manually go to the reception area and ask for these items to be provided and were provided in a plastic bag as a mix of dinnerware and plastic utensils Additionally, the complementary breakfast was meager with no fresh options and ran out early each day. This breakfast space was also s... read more
Business response:
Dear Christopher, Thank you for being our guest and sharing your feedback online. We are sorry for any disappointment caused by our dishware policy, and we regret that the breakfast options fell short of your expectations. Please know that to ensure the cleanliness of kitchenware; our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Additionally, your feedback regarding our breakfast is valuable, and we will work diligently to ensure a consistently satisfying ... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.