Extended Stay America - Miami - Airport - Doral

Business response:

Dear Guest, We aim to provide a comfortable and convenient stay for every guest. Thank you for sharing your feedback. The breakfast is offered as a simple grab-and-go option. Your input is appreciated and will be shared with the team. It would be a pleasure to welcome you back to Extended Stay America for another stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to know you enjoyed the convenient location and found our team welcoming, as creating a friendly and accessible stay is very important to us. At the same time, we sincerely apologize for the situation you described, as every guest should feel comfortable and at ease during their visit. Although our hotel has regular pest control service, we will contact them to address this promptly. Your feedback will be discussed with our leadership team... read more

Business response:

Dear Guest, Thank you for sharing your feedback. It is concerning to hear that aspects of the room, including electrical outlets and overall condition, did not fully meet expectations, as these are important for a comfortable stay. We also understand your comments regarding the breakfast offering, which is provided as a grab-and-go option, though we recognize it may not meet every preference. Your feedback has been noted and shared with the team for improvement. Thank you for your input, and we would welcome the opportunity ... read more

Business response:

Dear Guest, We sincerely apologize for the condition of your room and the issues you encountered with the shower and water pressure. This situation does not reflect our commitment to guest comfort and satisfaction. Your feedback has been communicated to our maintenance team for resolution. We appreciate you bringing these matters to our attention, as this information is invaluable in helping us enhance the overall guest experience moving forward. Thank you for your understanding. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your comments regarding the location and that the room matched your expectations. Also, we understand the importance of maintaining the exterior and overall upkeep. Please know we maintain regular pest control measures as part of our commitment to providing a comfortable environment for our guests. Your input helps us continue improving, and we would be delighted to welcome you back for an even better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback on Extended Stay America. We are delighted to know you had an enjoyable stay and appreciated the welcoming service from our team. It’s wonderful to hear the location added convenience to your visit and that your accommodations met your expectations. Your comments mean a lot to us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased that the staff made your stay pleasant and attentive. However, we regret that the room did not meet expectations and will ensure attention is given to improving freshness and comfort for future guests. We hope to welcome you again at Extended Stay America and provide a more restorative experience. Sincerely, Hotel Management