Extended Stay America - Miami - Airport - Doral

Business response:

Dear Guest, Thank you for your feedback! We’re thrilled to hear that you found the kitchen well-maintained. Our team works hard to ensure all amenities are in great condition for our guests. Your satisfaction is our top priority, and we’re always happy to know when we’ve met your expectations. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay at Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are pleased that you appreciated our location. Your feedback regarding the breakfast setup and towel service is valuable to us. Please be informed that our housekeeping service is specifically tailored for long-term guests to minimize disruptions to their home-like experience. However, we also offer additional housekeeping services for a nominal fee. Complimentary exchanges for towels and linens are available at the front desk at any time. We welcome the opportunity to en... read more

Business response:

Dear Guest, Thank you for staying at Extended Stay America for your pre-cruise stay. We are happy that you were able to enjoy a restful overnight stay. We hope that you had an excellent time on your cruise and that you will revisit us whenever you return to the city.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We appreciate your informing us that a hair dryer was unavailable in the room. Our suites are designed to cater to guests who stay for an extended period and seek a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we offer these items complimentary at the front desk anytime. We greatly value your feedback and will ensure that our front desk staff communicates this information more clearly in the future to ensure g... read more