Extended Stay America - Miami - Airport - Doral

Business response:

Dear Guest, Thank you for selecting our hotel and for providing your feedback. We sincerely apologize for any shortcomings you experienced during your stay. Please rest assured that we will address your concerns with our team to ensure the area is adequately cleaned and maintained. Your input is highly valued, and we appreciate you bringing this matter to our attention.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing our hotel and for sharing your feedback. We apologize for not meeting your expectations and for any inconvenience you may have experienced during your stay. We welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for taking the time to evaluate your stay. It is good to know that your visit was pleasant, and we appreciate all your feedback. Thank you for considering us for your trip, and we look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking time out of your day to leave us feedback for Extended Stay America. Although you had a good experience but, we are sorry for the disturbance caused by the barking dog. We appreciate you alerting our front desk team so we could talk with the pet owner to reiterate our pet policy. Thank you for choosing us; we hope you will revisit soon so we can provide you with a more seamless experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the futur... read more

Business response:

Dear Lorena, Thank you for posting a review so other travelers can know what makes us an excellent choice when visiting the city! It's nice to read how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management