Extended Stay America - Miami - Airport - Doral

Business response:

Dear Franco, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope you give us another chance to show you the outstanding stay you deserve.Sincerely,Hote... read more

Business response:

Dear Carmen, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Fuad, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Your comments are extremely valuable to us, and we are fully committed to addressing these issues to improve our service. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management 

Business response:

Dear Levar, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management