Extended Stay America - Miami - Airport - Doral

Business response:

Dear Ana, Thank you for your feedback of your stay at Extended Stay America. We apologize for any inconvenience caused by traffic around the hotel. While we strive to provide a convenient and accessible location for our guests, we understand that traffic conditions can sometimes impact the overall experience. Your comments will be taken into consideration as we continue to assess and improve our offerings. We appreciate your understanding and hope to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel... read more

Business response:

Dear Angela, Thank you for your review of our hotel. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We will share your feedback with our team and hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management 

Business response:

Dear Sima, Thank you for taking the time to share your experience. We appreciate your feedback and apologize for any inconvenience caused by the absence of an elevator. Your comfort is important to us, and we'll consider your input for future improvements. If your travels bring you back our way, we will do our best to make your stay more comfortable. Thank you for choosing us, and we hope to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Vasileios, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to make your stay better.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Si... read more