Extended Stay America - Miami - Airport - Doral

Business response:

Dear Kevin, Thank you for your feedback. We’re pleased to hear that you found the rooms clean, but we regret the condition of the property and the issues with the door. Your concerns are being addressed with our maintenance and housekeeping teams to ensure better upkeep and security for all guests. We appreciate your insights as they help us improve and provide a more comfortable experience. We look forward to having the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Max, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing well-maintained accommodations and regret the noise issues you experienced. Please be assured that we have taken your concerns seriously and have communicated them to our team for a thorough review and appropriate action. Additionally, the comfort and safety of our guests remain our foremost priorities, and please be assured that we maintain round-the-clock security on our premises t... read more

Business response:

Dear Aurora, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Diego, Thank you for sharing your feedback with us. We take great pride in providing our guests with a clean and fresh environment, and we apologize for any oversights during your stay. Thank you for bringing this to our attention, and we will take immediate action to ensure that our guests have a comfortable and enjoyable experience. We thank you again for sharing your experience with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management