Extended Stay America - Miami - Airport - Doral

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Carlo, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest. We’re sorry for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Also know that, as our guests often bring their personal items from home to use in their suite, so that's why the toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope you will give us a second chance to deliver the type of experie... read more

Business response:

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Jon, thanks for being our guest at Extended Stay America. We are delighted to read you liked your room and that you found us to be a good value. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Emily, thank you for being our guest. We always try to keep our room pricing very competitive with other hotels in the area, so we are sorry you didn't found us to be of right value. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. On a positive note, we are happy to know you were impressed with the service provided by our courteous associates. We hope you will... read more

Business response:

Thanks for the wonderful feedback on your overnight stay at Extended Stay America. We are glad to read you were impressed with the service offered by our staff and that you found us to be a great value. It was a pleasure knowing you were satisfied with the facilities we offer, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Luis, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you had an enjoyable stay and that you loved having fully-equipped and spotless room. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management