Extended Stay America - Miami - Airport - Doral

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasnt visit and liked some aspects of our hotel. Having said that, we are sorry for the inconvenience you had in your room. Your concerns will be shared with the respective teams. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ricardo, thank you for being our guest at Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to breakfast will be shared with our food and beverage team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Beatriz, many thanks for taking the time to post your reviewing online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you loved our convenient location and well-kept property. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know your stay with us was comfortable and that our service and facilities were to your satisfaction. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ricardo, thank you for staying at Extended Stay America. We are glad to read you had a nice time with us. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee on your request. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

James, we cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Thank you again for your candid feedback. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Charmaine, thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management