Extended Stay America - Miami - Airport - Doral

Business response:

Waldemar, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you loved all the aspects of our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Pedro, thanks for the review. We are happy to read you liked your spacious room and that you had an overall nice stay. However, we apologize for the cleanliness issues you experienced in your room and regret the inconvenience caused. We are working with our housekeeping team to tighten procedures to ensure we deliver a superb stay every time. Again, please accept our apologies, and we hope you will visit us soon so that we can have another chance to impress you in the future. Sincerely, Hotel Management 

Business response:

Ercan, thank you for your review and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with regard to our pricing and complimentary grab-and-go breakfast offerings. Your feedback is valuable as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is a pleasure knowing you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was wonderful to read your comments about your stay at Extended Stay America. We are so glad our staff made you feel welcome and that you enjoyed our convenient location. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. We are glad to know you liked our service and had a good sleep in your bed. However, we apologize for the issues you had while being here. Your feedback has been discussed with our housekeeping and maintenance teams in an effort to improve our service and facilities going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing your thoughts online, Although you were satisfied with our offerings, we apologize for not providing you with an excellent stay. Your feedback regarding the condition of your room is shared with the concerned individuals in an effort to improve our future guest experiences. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Jessica, thank you for being our guest at Extended Stay America. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management