Extended Stay America - Milwaukee - Brookfield

Business response:

Dear Guest, We are happy to hear that our team made such a positive impression during your visit. Providing attentive care and a welcoming experience is something we truly value, and it means a lot to know it stood out to you. Thank you for choosing Extended Stay America and for sharing your kind feedback. We look forward to welcoming you back and delivering another pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are glad that the adjustment to a different room helped provide more comfort during your stay. Your feedback regarding the morning offerings is appreciated, as it helps us evaluate ways to enhance guest satisfaction. Creating a pleasant and accommodating environment is always our goal, and we value knowing where improvements can be made. We hope you will consider visiting us again, giving us the opportunity to provide a stay that feels even more comfortab... read more

Business response:

Dear Guest, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize that your experience was not up to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy in a home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is essential to us as we continue to ensure that we are clearly communicating our services to every gu... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are glad that overall cleanliness met your expectations, and we appreciate your positive remarks. At the same time, we apologize for any inconvenience caused by the lack of utensils and the breakfast options. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. We hope you will consider giving us another opportunity to provide a more ... read more

Business response:

Dear Norma, Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable condition of the sofa bed and the distress it caused. Cleanliness and comfort are among our highest priorities, and we regret that your experience did not reflect these standards. Your comments have been shared with our housekeeping leadership for attention. We truly appreciate your patience and understanding, and hope you will consider giving us another opportunity to provide a much-improved and comfortable stay in t... read more