Extended Stay America - Milwaukee - Brookfield

Business response:

Dear Guest, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize that your experience was not up to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy in a home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is essential to us as we continue to ensure that we are clearly communicating our services to every gu... read more

Business response:

Dear Desmond, Thank you for sharing your experience. We sincerely apologize for the repeated issues with your key cards and understand how frustrating it must have been, especially with small children and the weather conditions. Your feedback regarding the room’s plumbing and location is also noted. We appreciate you acknowledging the value of your stay despite these challenges. Guest comfort and convenience are very important to us, and your comments will be shared with our team to help improve future experiences. We hope y... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We are glad that overall cleanliness met your expectations, and we appreciate your positive remarks. At the same time, we apologize for any inconvenience caused by the lack of utensils and the breakfast options. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. We hope you will consider giving us another opportunity to provide a more ... read more

Business response:

Dear Norma, Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable condition of the sofa bed and the distress it caused. Cleanliness and comfort are among our highest priorities, and we regret that your experience did not reflect these standards. Your comments have been shared with our housekeeping leadership for attention. We truly appreciate your patience and understanding, and hope you will consider giving us another opportunity to provide a much-improved and comfortable stay in t... read more

Business response:

Dear Michael, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay and for any frustration they caused. Your feedback regarding the restroom fixture and morning amenities has been shared with the appropriate departments for improvement. We truly regret that your visit did not meet expectations and appreciate your patience and understanding. Your comments are valuable in helping us enhance our guest experience, and we hope to serve you better in... read more

Business response:

Dear Joe, We apologize for the inconvenience you experienced during your late arrival and understand how unsettling it must have been to face difficulty reaching the front desk. Your feedback has been shared with our team to help improve communication during such hours. We are glad you found the location appealing and appreciated the sense of safety in the neighborhood. Guest insights like yours are invaluable in guiding our efforts to enhance service. We truly value your comments and look forward to welcoming you again, ens... read more