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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have no idea what this place is suppose to be. No dishes, nothing. Horrible bed, what is this place anyway?
Business response:
Dear Nancy, Thank you for your feedback. We sincerely apologize for the disappointment you experienced during your stay. We understand how challenging it can be when expectations are not met, particularly regarding accommodations. Please know that to ensure cleanliness for all guests, we maintain a practice of storing dishware at the front desk. We are more than willing to provide these items to your suite upon request. Your observations will be communicated to our team as we strive to enhance the overall guest experience. T... read more
The property was overall okay. The units are outdated and definitely need to be cleaned. The bathroom toilet was filthy, but I bring my own cleaning supplies when I go places, so I cleaned it myself. The location is great and has numerous resturants and stores nearby. Close to the expressway too.
Business response:
Dear Shanice, Thank you for sharing your experience. We’re glad the location was convenient and that you found the area accessible. However, we regret that the condition and cleanliness of the unit did not meet expectations. Your feedback has been noted and will be shared with the team as we work to improve our services. We appreciate you choosing to stay with us and hope to offer a better experience in the future. Sincerely, Hotel Management
Staff were nice and attentive. They gave me the preferred floor and moved me to the floor where there would be less noise. The room had everything I needed for the one night I stayed. A few things were average was that the toilet had not been plunged from the person who was there last. There also were a few pieces of trash on the ground under the bed. Overall I was pleased with my stay.
Clean
Business response:
Dear Freddy, We sincerely appreciate your recognition of our dedication to maintaining a clean and welcoming environment. It is our foremost priority to ensure that all guests feel comfortable and well cared for during their stay. We would be honored to host you again at Extended Stay America on your next visit to the city. Sincerely, Hotel Management
First I was there the give me a room they tv is on floor can’t see nothing the phone wasn’t working I stay there 9 days they never clean my room or give me some extra towel never go back there again and I’ll make sure all my 1 billion fan notice that hotel Ty
Business response:
Dear Kokou, Thank you for sharing your experience. We apologize that the room setup and amenities did not meet your expectations and that you faced challenges with the television, phone, and towel service. Our housekeeping services are designed with long-term guests in mind to minimize disruption to their home-like environment. However, we’re always happy to provide service upon request for a small additional fee. Complimentary towel and linen exchanges are available at the front desk at any time. Your feedback is essential,... read more
My servation was for a two queen room. This location doesn't even have rooms with two queens. Why did they book this reservation? They insisted I look at the room, it smelled.
Business response:
Dear Mike, Thank you for your feedback. We apologize that your experience did not meet your expectations, and we regret that the alternative offered was not satisfactory. Your comments will be shared with the team to help improve communication and enhance overall guest satisfaction. We appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management
Check in was easy and room was very clean. The shower however, water would build up in the bottom of tub and drain slowly......couch pull out I would give a -10, mattress was horrible thin and springs were poking almost thru it. Our bed was more of a firm mattress if you like that type, then all good. Would go back but would not get the pull out couch for son to sleep on.
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,902 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.