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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Facility is just a place to sleep. No amenities …. Including ice!…whatsoever except for coffee in the lobby.
Paid extra because advertised "breakfast included" but all it was was coffee (that was out at 6:30am and had to wait 45 min just to get someone to make more), packaged muffins, granola bars, and package oatmeal. The receiver of the phone was sticky and disgusting. Savings grace was the 2 ladies at the front desk who were very nice.
This is the WORST hotel ever made!! The recliner in the room got your feet up but good luck getting it down. Talked to front desk and maintenance man was home with keys. OF COURSE!!!! No ice machine…..what the actual hell!! Dirty nasty place. Had one guest told that because of bugs in there room that they had to move to a different room and NOT TAKE their luggage with them. How is that for comfort???????
Floors were not cleaned when arrived. Laminate flooring was sticky and carpet was not clean. Room had an okay temperature when we arrived, but we slowly figured out the AC was not working at all for our room. We talked to the front desk and they said they couldn’t do a single thing – no fan or no room change, which was understandable since they were booked out but the staff member was not very friendly about any of this. She had also stated they knew of this issue with this room’s unit. Later that night, 2 out of 3 mind you,... read more
I have no idea what this place is suppose to be. No dishes, nothing. Horrible bed, what is this place anyway?
Business response:
Dear Nancy, Thank you for your feedback. We sincerely apologize for the disappointment you experienced during your stay. We understand how challenging it can be when expectations are not met, particularly regarding accommodations. Please know that to ensure cleanliness for all guests, we maintain a practice of storing dishware at the front desk. We are more than willing to provide these items to your suite upon request. Your observations will be communicated to our team as we strive to enhance the overall guest experience. T... read more
First I was there the give me a room they tv is on floor can’t see nothing the phone wasn’t working I stay there 9 days they never clean my room or give me some extra towel never go back there again and I’ll make sure all my 1 billion fan notice that hotel Ty
Business response:
Dear Kokou, Thank you for sharing your experience. We apologize that the room setup and amenities did not meet your expectations and that you faced challenges with the television, phone, and towel service. Our housekeeping services are designed with long-term guests in mind to minimize disruption to their home-like environment. However, we’re always happy to provide service upon request for a small additional fee. Complimentary towel and linen exchanges are available at the front desk at any time. Your feedback is essential,... read more
My servation was for a two queen room. This location doesn't even have rooms with two queens. Why did they book this reservation? They insisted I look at the room, it smelled.
Business response:
Dear Mike, Thank you for your feedback. We apologize that your experience did not meet your expectations, and we regret that the alternative offered was not satisfactory. Your comments will be shared with the team to help improve communication and enhance overall guest satisfaction. We appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management
Breakfast bar ran out of spoons/cups
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We hope that you had an overall pleasant stay with us. We do regret any inconvenience with the breakfast setup. Our team works diligently to maintain a seamless experience and ensure that everything is adequately stocked; however, your input is valuable as we strive to continually enhance our services. It was a pleasure having you as our guest, and we hope you will visit us again the next time your travels bring you to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.