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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No tv remote, no ice bucket or glasses/cups in studio room. Tub was icky
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the shortcomings regarding amenities and cleanliness in your room. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest’s suite. Your insights are important to us, and we will communicate your concerns to our team to facilitate necessary improvements for the benefit of future guests. Sincerely, Hotel Management
They say they have a 10 point cleaning check however, there were dead bugs on the window sill, one on the rug and a few in the dresser drawer. The do have a kitchen - however, if you want dishes, you get different packages for a price. Most hotels at least leave a coffee maker in the room, you need to order the kitchen package to get one. They do not empty your trash, you carry it to the trash room. It was very inexpensive so I guess you get what you paid for. The bed and sheets was clean, but pillows were uncomfortable old ... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We understand the importance of a clean and refreshing hotel environment, and we sincerely apologize for not meeting your expectations in this regard. We are actively reviewing our housekeeping department to ensure compliance with the highest standards of cleanliness. Your insights are highly valued, and we look forward to the opportunity to welcome you back and provide the exceptional experience you deserve. Thank you once again for... read more
Awful Stay. Somebody fire that guy! Not good. Never once recieved housekeeping. Male at the front desk aka"his counter"... The male dueing days on weekends was crazy. Even called my room to harass me.
Business response:
Dear Guest, Thank you for sharing your feedback withus. We're truly sorry that your experience did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests, and it's clear we fell short in your case. Concerning the room, we apologize for its condition and the trouble you faced. This is certainly not the standard we aim to provide. Our front desk team is always here to assist you and improve your time withus. We appreciate your feedback, as it helpsusimprove. Please return fo... read more
Nobody was at front desk (waited about 10 minutes) The toilet did not flush and the hot water pressure in the bathroom sink was low
Business response:
Dear Julie, Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you encountered during your stay. We regret the extended wait during check-in and the maintenance issues in your bathroom. These are certainly not the standards we strive to maintain. Your concerns have been noted, and we will work with our team to ensure prompt service at the front desk and address the maintenance issues you mentioned. We appreciate you bringing these matters to our attention and are committed to making improv... read more
The lights was out for 3 1/2 hours the staff was very rude. The room was freezing cold…dogs barking. The lobby had a sign said we will be back too 2 hours
Business response:
Dear Mareka, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Staff was hardly ever at the front desk. Waited over 20 minutes. Floor in our room was so dirty we had to wear shoes or socks to keep our feet from getting black. We were there for 10 days and our room was never cleaned.
Business response:
Dear J Michael, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry that we did not meet our customary standards. Your feedback is important to us, and we have addressed this with our team to ensure a better experience for our future guests. Thank you for bringing this to our attention, and we look forward to serving you again in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.