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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nobody was at front desk (waited about 10 minutes) The toilet did not flush and the hot water pressure in the bathroom sink was low
Business response:
Dear Julie, Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you encountered during your stay. We regret the extended wait during check-in and the maintenance issues in your bathroom. These are certainly not the standards we strive to maintain. Your concerns have been noted, and we will work with our team to ensure prompt service at the front desk and address the maintenance issues you mentioned. We appreciate you bringing these matters to our attention and are committed to making improv... read more
The lights was out for 3 1/2 hours the staff was very rude. The room was freezing cold…dogs barking. The lobby had a sign said we will be back too 2 hours
Business response:
Dear Mareka, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Staff was hardly ever at the front desk. Waited over 20 minutes. Floor in our room was so dirty we had to wear shoes or socks to keep our feet from getting black. We were there for 10 days and our room was never cleaned.
Business response:
Dear J Michael, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we are sorry that we did not meet our customary standards. Your feedback is important to us, and we have addressed this with our team to ensure a better experience for our future guests. Thank you for bringing this to our attention, and we look forward to serving you again in the future. Sincerely,Hotel Management
I didn’t like nothing about this room or my stay. The room was stinky and not very pleasant.
Business response:
Dear Nekesha, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
Extremely disappointed and disgusted with this Extended Stay!! When we checked in on, the first thing that hit me was the very overwhelming smell of marijuana in the hall and our room wreaked like someone had died in here!! Every time I walked down the hall I would get so sick just from the pot smell. I complained and I was told “feel free to call the cops”, then the lady at the front desk walked away! I couldn’t believe how dirty and gross our room was! I spent over an hour cleaning the bathroom just so we could use it! The... read more
Business response:
Dear Kari, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
The parking was not accessible for guest whom is handicapped and rooms not the cleanest!!
Business response:
Dear Chantay, Thank you for your feedback about your stay at our hotel. We cannot apologize enough for your service issues while you were a guest with us. We have shared your comments with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management
Its just not a clean place its like the LaQuinta now...
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope for the opportunity to welcome you back so we may provide you with the experience you deserve.Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,883 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.