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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First off, I booked and the money was taken out of my account. I arrive to the hotel to check and they told me they didn’t have any more rooms they were overbooked for the night. The lady at the front desk told me I would be refunded but I haven’t been refunded. Very unprofessional and I am very unhappy. I didn’t get to stay or get my money back. It’s not my fault they were overbooked.
Business response:
Dear Jayla, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid such issues. Furthermore, please allow us to evaluate the mentioned situation regarding the fee to see what went wrong; meanwhi... read more
Disappointed and worried We were on the first floor. One could not lock the window. There was a stop that would not permit the window to open more than about 8 to 10 inches....however this was not very comforting. The room had a distinct unpleasant smell. The room has not been updated for some time. Although we knew how to use the TV remote, it was difficult to get most channels. I went to the front desk to discuss the window and TV issues and no one was there. There was no way to contact anyone either. I waited a least 5 mi... read more
Business response:
Dear Guest, thank you for your recent stay at our hotel. Everything we do is aimed at providing our guests with an excellent hotel experience, and we would like them to feel like being at home when staying with us. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time ... read more
Go Somewhere Else Toilet was not cleaned,smelled like smoke and we had to buy a air freshener and keep bathroom fan on all the time
Business response:
Roger, thank you for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we are sorry this compromised your visit. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for being our guest, and we hope to welcome you back in the future. Sincerely, Hotel Management
That I had to change rooms do to tv and phone not working. Then basically had to shoulder block my way into the new room. TV worked, phone not working, had a kitchen but nothing to cook with.
Business response:
Derek, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure we prevent such reoccurrences. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we... read more
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Business response:
Jason, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very old, needs updating, beds uncomfortable, sheets were nit chaged in my opinion. The inside not as good as the outside looks. Never again
Business response:
Naji, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the mistakes made when servicing your room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Alright We just felt it was slightly not good just felt a different vibe and would love to stay somewhere better
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.