Extended Stay America - Milwaukee - Brookfield

Business response:

Dear Nancy, Thank you for your feedback. We sincerely apologize for the disappointment you experienced during your stay. We understand how challenging it can be when expectations are not met, particularly regarding accommodations. Please know that to ensure cleanliness for all guests, we maintain a practice of storing dishware at the front desk. We are more than willing to provide these items to your suite upon request. Your observations will be communicated to our team as we strive to enhance the overall guest experience. T... read more

Business response:

Dear Kokou, Thank you for sharing your experience. We apologize that the room setup and amenities did not meet your expectations and that you faced challenges with the television, phone, and towel service. Our housekeeping services are designed with long-term guests in mind to minimize disruption to their home-like environment. However, we’re always happy to provide service upon request for a small additional fee. Complimentary towel and linen exchanges are available at the front desk at any time. Your feedback is essential,... read more

Business response:

Dear Mike, Thank you for your feedback. We apologize that your experience did not meet your expectations, and we regret that the alternative offered was not satisfactory. Your comments will be shared with the team to help improve communication and enhance overall guest satisfaction. We appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We hope that you had an overall pleasant stay with us. We do regret any inconvenience with the breakfast setup. Our team works diligently to maintain a seamless experience and ensure that everything is adequately stocked; however, your input is valuable as we strive to continually enhance our services. It was a pleasure having you as our guest, and we hope you will visit us again the next time your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the shortcomings regarding amenities and cleanliness in your room. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest’s suite. Your insights are important to us, and we will communicate your concerns to our team to facilitate necessary improvements for the benefit of future guests. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We understand the importance of a clean and refreshing hotel environment, and we sincerely apologize for not meeting your expectations in this regard. We are actively reviewing our housekeeping department to ensure compliance with the highest standards of cleanliness. Your insights are highly valued, and we look forward to the opportunity to welcome you back and provide the exceptional experience you deserve. Thank you once again for... read more

Business response:

Dear Guest, Thank you for sharing your feedback withus. We're truly sorry that your experience did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests, and it's clear we fell short in your case. Concerning the room, we apologize for its condition and the trouble you faced. This is certainly not the standard we aim to provide. Our front desk team is always here to assist you and improve your time withus. We appreciate your feedback, as it helpsusimprove. Please return fo... read more