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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's ok The bathroom was dirty. It looked like someone came into our room while we were gone and used the bathroom. I was not overly impressed. On the outside of the property near the entrance, the disgusting amount of disregarded cigarette Butts was just nasty and unappealing.
Business response:
Thank your for taking the time to share your experience. Please accept our apologies on the condition of your bathroom and the entrance of our hotel. Our housekeeping staff have been addressed on the proper cleaning standards to fix these issues. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not happy for price Bathroom wasn't clean....Dog urine all around walking areas...Dog freely roaming halls...Hallways smelled bad...Smoke in real hallway due to permanent tenants...Hallways dirty...Smelly garbage cans in stairwell....Room infested with ants... Continental breakfast poor and small...
Business response:
Thank you for bringing these items to our attention. Our pet policy clearly states that all animals must remain on a leash at all times. And all smoking guests must smoke outside. This is a statewide regulation. I will be sure to review your comments with the entire team to ensure this does not continue. It is our hope that you will allow us the opportunity to provide a more positive experience when your travel needs require lodging in the future.
Won't stay here again! Very very disappointed because I called and specified with hotel. Com customer service that I didn't want a dirty hotel and I got just that! We got there and the bed was filthy. Then we had to pack up and go to another room and they didn't have nothing in there as far as no dishes, soap, and things like that. Very disappointing and frustrating to say the least
Eh Bed sucked
Location great Hair in tub
Business response:
The staff and I read your comments about your stay with us. I am disappointed to see your tub wasn't as clean as it should, which has been noted. We will review our cleaning standards with the entire team to prevent any future occurrences of missed opportunities. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nasty When we arrived our room was dirty, the room smelled like old people, anytime I needed anything I had to go to the desk downstairs to get it, and the breakfast was a joke, nasty coffee.
Smells musty, elevator does not work properly. The room and hallways smell musty and damp all the time. The shower water took all night to go down drain. Also when we were checking in on Saturday elevator was not working right and when we checked out on Sunday, we waited 10 minutes for the elevator, then had to use the stairs. This was hoard for me with several displaced discs in my back and no out of order sign on the elevator. When we told the desk clerk, she smiled and said, I was just on the third floor winding something... read more
Cleanliness should be priority I booked this room for my daughter who was having interview schedule. She had bed bug bites and showed bed bugs to hotel staff also. Cleanliness should be always first priority. I hope somebody will look into the matter.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Worst hotel experience ever! This place is DIRTY!!! Front desk was filthy. The " free continental breakfast" is a JOKE. It smells like curry in the whole place. Shoes in the hallway. EXTREMELY disappointed. I can go on and on.. the counters were sticky, the head board had stains, the iron did not work. The hotel is a dump!!!! DO NOT STAY HERE!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.