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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pubes on sheets Absolutely horrible. The front desk staff was the most unprofessional group I’ve ever met. Cabinets falling off the wall in the front desk area. Room smelled like fried fish. And then, before unpacking my wife pulled back the bedding to find visible pubic hairs on the sheets. Needless to say, we left immediately and asked for our money back.
Business response:
Dean, we apologize for the housekeeping and service issues you here. We are very concerned about your experience and have brought this to the attention of our housekeeping and front office departments. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Checked in a 2:50 PM, went to the room we were given, opened the door and is was still occupied, no in the room but bed unmade and belongings still in the room. Returned to the front desk and desk person apologized, assigned up to another room that was a upgrade. The room had a stranger odor and the kitchen are was not well kept. Electric burner was disassembles on the stove top and stainless steel part under was a mess. Will not return to this location on future visits to the area.
Business response:
Mike, thank you for posting a review of your stay. Please accept our apologies for the difficulties you encountered while you were here. We have discussed your concerns with the appropriate teams, and we’re working with them to improve our service and facilities. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Front desk person was wearing dirty stained clothes. Room has garbage on floor and batbroom was not clean.
Business response:
Rrice, thank you for choosing to stay at our hotel. We apologize for the cleanliness issues you encountered in your room. We have addressed your observations with our housekeeping team and are working with them to make sure what you experienced does not happen again. We’re also revising our procedures to ensure such situations are prevented from happening again. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not the greatest We had to change our rooms 2 times. The first room we received - the shower was clogging up with water.. so we decided to request a new room. The second room - the shower did not work at all. The 3rd and final room - it was still just decent. We did not know that at Extended Stay, you have to be staying for at least a week for them to give room cleaning services. I rated services high because they were willing to work with us to get us another room - but it could also be because they were not booked up that... read more
Business response:
Dao, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Horrible experience I did. It stay in this hotel... front desk rep was ok but not impressed at all. I walked into the room with my daughter and immediately walked right back out after smelling bug spray and seeing an unmade bed. The room hadn’t even been cleaned!!! I requested a refund and was told I would see it back on my card in 3-5 business days. I will be calling if it’s not refunded by Friday 11/16/18.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Sand in bed, loud refrigerator and minimal breakfast. Not as represented.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
our room had a strong stench of indian food and the tv didn't work. front desk clerk said the maintenance person had left for the night (6pm)..
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.