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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't return! Could have been better.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Unsure.....shady...rippped off.... Lobby was kind of dirty Room was very clean Quick breakfast in the morning but nothing else Tough location to find for my Uber driver Yvette, Night Manager was fabulous. My debit card was charged for three additional days fof days that i did not stay! Yvette refunded my money with no hesitation and said this must be an inside job
Business response:
Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness and billing issues you experienced. I am glad we were able to quickly resolve the issue, and I will be using your comments to coach our housekeeping staff to ensure your experience is not repeated. Additionally, we are in the process of acquiring an additional sign to place at the bottom of the hill to help with visibility. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We ... read more
Just don't. The room stank of cigarettes. The refrigerator was very loud. And the security of the door latches (when not dead bolted) was highly questionable. I was happy to survive and leave. I will not be staying with this chain again.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not to your satisfaction or our companyâs high standards. To ensure that a situation like yours doesn't happen again, my team is being proactive in thoroughly cleaning and inspecting rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Broken furniture and live rodents The one hotel staff person I dealt with was the only neutral part of the stay, she was helpful but largely disinterested. The room was very sparse and not very clean, table leg as broken, toilet bowl was stained and brown, etc. The topper was the large, overflowing garbage can in the landing inside of the entrance from the parking lot near my room and the large mouse scurrying around near it. I expected a business type hotel. The facilities and other guests I saw made it seem like a half-way... read more
Disappointed Was mislead by what was listed as activities. None of the activites are at this hotel. Disappointed to find no fitness center. The grab and go breakfast had no cold drinks only hot. Our light by the bed did not work and they hotel attendendt just said "did you see if it was plugged in " why wouldn't I expect that to be already plugged in. Why should I crawl on the floor to plug it in?
Don't waste your money Incredibly run down! The counter top in our room had a large pan burn mark and the toilet ran all night. This room should not have even been available for someone to rent. Everything in this hotel was run down and apparently no one cares. To top it off - the staff placed us in the room that was right on top of the freeway so you could hear and literally feel the traffic move all night long. The hotel was not full so they could have assigned a different room - but they didn't.
Room is in need of updating. Peelng paint in bathroom. Vent not afixed to ceiling. No in room coffee maker. TV had limited channels with no HD channels. Poor pillows.
Didn't like the hotel at all.
Booked for two nights, stayed one Booked for two nights, stayed one I stay 60+ hotel nights a year. I look to stay in reasonably priced lodging. There is nothing good to report about this hotel. It's old,it smells, the night manager scared me, they took a picture of my credit card because I booked with a third party, breakfast was terrible. Find a different place to stay don't be fooled by the reviews posted by the owner/staff of this hotel.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so sorry to read that you found our hotel to be outdated and that there was an odor during your stay. Please know that I will be working with my housekeeping and maintenance staff to review our cleanliness and inspection standards to ensure that your experience is not repeated. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be useful to us as we continually work to improve our hotel. Tha... read more
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.