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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very uncomfortable experience. The hotel was BARELY booked. Front desk personnel gave me a room right by the lobby which was very noisy, I couldn’t open my window because people are congregating in front of the hotel to socialize and smoke. Staff tried to be a little accommodating by moving my room… only to place me in a room with roaches. By far the worst place I’ve stayed.
Business response:
Dear Kay, Thank you for dedicating the time to share your feedback. We are devoted to giving each guest a brilliant travel experience, and we apologize for not meeting your expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management
I was very disappointed because the toon was not cleaned properly the floor boards around the kitchen were missing the toilet had wood chunk missing from the floor and the carpet was filthy we slept in our truck until it was time to check out as I could not sleep in the bed sheets had stains. The pictures on the website are very deceitful
Business response:
Dear Toi, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. This falls short of the level of service we aim to deliver, and we apologize for any inconvenience and frustration caused. Your feedback will be forwarded to the relevant departments to address and prevent these issues from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management
We rented a king room and got a queen. Think there was a mix up because two parties with same last name reserved, both king rooms.
Business response:
Dear Linda, Thank you for taking the time to provide your feedback. It is essential to us that every part of your stay is exceptional; therefore, we are very sorry for any issues regarding your reservation and regret any inconvenience caused. We appreciate you bringing this to our attention and for your patience. We will work harder so your next stay is outstanding in every way. Thank you again.Sincerely,Hotel Management
unclean room The room was not completely clean. There were pink stains on the counter, none of the pillows had pillow cases on them, there was tissue in the peep hole. Over seemed weird and unclean
Business response:
Dear Matthew, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
NEVER Again. AVOID Run down, smelly. trash in the hallways. The front desk person was plain rude. She couldn't find my reservation because my ID (Wisconsin DL) has my first name as James. So I showed her the email confirmation and she said she couldn't find it because the reservation was under Jim. So when she did get it together, she wouldn't give me a key until 3:00 PM. IT WAS 5 MINUTES TO 3!
Business response:
Dear Jim, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
The room had a horrible stench, like dog. The sheets were soiled, which I exchanged. No ice machine. No dishes, glasses, or cookware in kitchen. However, when I shared my experience at check out, she gave me a certificate for a free night at another Extended Stay.
Business response:
Dear Judy, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would be grateful for the opportunity to demonstrate our commitment to delivering exceptional service.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.