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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was fine, but we checked in at 1 AM and they hotel was doing “an audit.” We could not check in and the front desk said it takes an hour. We had to wait in the lobby from 1-2 AM before we could check in.
Business response:
Dear Neil, Thank you for choosing us. We are sorry for the delay in the check-in process and any inconvenience it caused. Thank you for showing your patience. We hope your stay with us was satisfactory. Please let us know how we can better serve you and return for another trip whenever you are in the area.Sincerely,Hotel Management
Aweful!!!! Do not stay here!!!! This hotel is aweful. We arrived at midnight, if it wasn’t so late, we would’ve found another hotel, very dirty. Our rooms (2), were disgusting, wood floor dirty, pretty sure there was pot on the floor, bathroom disgusting, toilet plugged when we got there. No one answered at desk. Pd $150. No hair drier in room, front desk say ppl take them, they found one for me to use. Complained on the morning, front desk did not care.
Business response:
Dear Kathy, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Also, we regret that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your to... read more
no Seen what appeared to be roach people hanging out in the lot playing loud music aver all not what i am accustomed to
Business response:
Martin, thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
I didnt like the 5 to 10 fruit flies flying around the room#112
Business response:
Jeff, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Very difficult to find. When calling the hotel. For help, the girl was quite rude. Checked in. Kitchenette had nothing in it. Not even the plastic cups. No silverware, cups, NOTHING. We paid for a kitchenette that was empty. Front desk said I could pick up stuff at the front desk. Being handicapped and the room furthest away from front desk, we didn’t feel we wanted to make several runs.
Business response:
Carrie, thank you for evaluating your stay at our hotel. Our main aim is to provide thoughtful hospitality to our guests; therefore, we are sorry this was not your experience. Your feedback is valuable to us as it helps us improve our service moving forward. We also apologize for your disappointment with the lack of in-room amenities, and we will address your comments appropriately as we strive to enhance our guest experience. Thank you again for your patience, and we hope you will give us another opportunity to host you aga... read more
Very discriminatory,rude,and nasty attitude just very disappointed all around
Business response:
Kenshon, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Worst hotel experience of my life This was absolutely the worst hotel I’ve ever stayed at ever. I’ve been to other extended stay America‘s and they were much nicer. The carpets everywhere smelled of urine and smoke And body odor. The carpets and walls and kitchens and bathrooms are very outdated and in poor repair. I did not feel particularly safe in this location either as Several rooms I walked by had couples yelling at each other or kids screaming in the rooms. I would never recommend staying at this hotel.Worst hotel exp... read more
Business response:
Thank you for staying with us. Although difficult to hear, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the cleanliness and maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfo... read more
The room was not ready to go in it had stuff they didn't removed from cleaning da. The toilet was not working had ti go out of my room to go use the bathroom told but i was not happy with it. I just stay for ine night had to book next door hotel.
Business response:
Olivia, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.