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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great. Upon arrival the front desk clear never made eye contact or said any greeting. Hallways smelled like kitty litter. Refrigerator was stained and looked dirty. Curtains are old and full of holes. One garbage can in the room. No little coffee pot which I didn’t realize when I booked despite having a kitchenette.
Business response:
Dear Lauren, Thank you for the review and for staying with us. At our establishment, we hold warm, thoughtful, and attentive service in high regard; therefore, we apologize if any of our associates did not show this to you during the check-in process, and we regret your frustration concerning the numerous issues you have brought to our attention. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Your feedback has been commu... read more
I found old clothes in the dresser, blood on the wall, hair on the shower wall, and underwear behind the night stand. It was disgusting. I was also greeted by a young woman at the front desk for check in and she was rude, condescending, and distracted by other men workers. I will not be booking here again and will be telling my fellow wedding vendors and clients to not book here as well.
Business response:
Dear Sharlae, Thank you for your valuable time in sharing your feedback with us. We sincerely apologize for the inconvenience caused by the housekeeping issues and the unsatisfactory service provided by our associates. We understand that this is not the level of service that our guests expect and deserve, and we are committed to rectifying the situation immediately. Please be assured that we take your feedback seriously and will take all necessary steps to ensure that such issues do not occur in the future. We hope you will ... read more
Bed bugs, dirty enciroment not recomended to stay at this hotel
Business response:
Dear Yossef, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Hotel cleaness is terrible
Business response:
Dear Patricia, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them... read more
Very dirty and smelled bad
Business response:
Dear jill, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We sincerely hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences durin... read more
Smelled like cigarette smoke and weed, people drinking heavily with door wide open, both locks on door broken/ wouldn't lock. Staff was very friendly, kind.
Business response:
Dear James, We appreciate your feedback and apologize for the issues you encountered during your stay. It's concerning to read about the unpleasant smell and the disruptive behavior of other guests. We take such matters seriously and will address them with our team to ensure a more pleasant environment for our guests. On a positive note, we're glad our staff was friendly and kind. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable experience in the future. Sincerely,Hotel Managemen... read more
Best thing they have is a kitchen!
Business response:
Dear Takeyra, Thank you for choosing us. We are happy that our rooms have a kitchen, which was a positive part of your stay. Please return and join us again whenever you return to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.