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Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean and room had a bad odor as well
Business response:
Dear Mike, Thank you for sharing your thoughts about your recent stay with us. We apologize that your room did not meet our usual standards of cleanliness and comfort. We understand the importance of fresh and comfortable accommodations and will follow up with our housekeeping staff to ensure that each room is flawlessly prepared for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely... read more
Property did not look like online pictures. Room wasnt clean. Carpet dirty as well as fridge. Breakfast was only a muffin or granola bar not a full breakfast. Quality of the hotel does not match their room rates.
Business response:
Dear Tony, Thank you for being our guest. We aim to provide exceptional service, comfortable suites, and great amenities to all our guests. Therefore, we apologize for falling short of your expectations. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We would like to have another opportunity to demonstrate our commit... read more
You have better options near by! First off, the room smelled like smoke. We paid for a queen and clearly, this was NOT a queen or half-a-queen bed. The pillows were awful. Went to the front desk to grab another and was told there were no pillows left or clean linen for pillows. Check-in was simple. Did find a couple of flying bugs in the room when we arrived. This is never a good sign. GREAT location, but you definitely have better options nearby.
Business response:
Dear Bernabe, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, as our guests deserve a clean and fresh atmosphere. We will address this matter with our housekeeping associates to ensure it does not happen again. We appreciate you sharing these details and are very grateful for your patience. We hope you will s... read more
There was mold in bathroom, television blaring all night, elevator didn't close properly, old air conditioning units right in front of building😗😗 I wouldn't stay here again..
Business response:
Dear Kay, Thank you for evaluating your stay and sharing your valuable remarks. It is very concerning to learn about the issues you encountered, and we sincerely apologize for the inconvenience caused. We follow strict industry standards when it comes to the cleanliness and comfort of our property. Your comments have been addressed with our housekeeping and maintenance team to ensure such matters are not repeated. While we understand this stay did not live up to your expectations, we hope you will reconsider giving us anothe... read more
Go somewhere else It's a place I will never go again! Wouldn't suggest it for even my worst enemy.
Business response:
Dear Brian, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Since... read more
Way to expensive for accomodations
Business response:
Dear Thomas, We are sorry that you were disappointed with the rate of our accommodations. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. Thank you for sharing your review with us, and we hope you will choose to stay with us on your next visit to the city.Sincerely,Hotel Management
No phone in our room. And then no hot water. Staff were nice and switched us rooms. Remote in room worked intermittently as it had clear tape on back of it. Tape was also holding up the towel rack. Property is very old and dated. Grab and go breakfast was basically a granola bar and coffee near the front desk. Staff were nice and courteous
Business response:
Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. We will ensure that these issues are addressed with our entire team to resolve them efficiently. We are glad to hear that our staff was able to assist you with the problems you faced and that they were courteous throughout your stay. Thank you again for your valuable feedback. We hope you will allow us to make this up to you during a future visit.Sincerely,Hotel Management
Stay at your own risk! The carpet was so badly stained and so gross! I had a hard time sleeping because it was so bad. There was marijuana smell throughout the hotel and the bathroom and kitchen area were in bad need of repair as well. The tv did not work and had to go to the desk to get help with that. I do have to say though the help working there could not have been nicer! I would never pay that kind of money for a room that was in such bad shape. Also they said they served breakfast and all they had was a few granola bar... read more
Business response:
Dear Ann, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your remarks are shared with our housekeeping and maintenance team, and we will take appropriate steps to ensure future guests do not encounter the same issues. You are always welcome to reach out to us at the front desk for any assistance. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Manage... read more
Right when I entered the building, there was an aroma weed smoker.. arriving into the hotel, pretty late around 1 AM in the morning. All I wanted to do is lay down in the bed. However, when I lay down in the bed, they were hairs in my bed..
Business response:
Dear Bryan, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely... read more
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.