This profile has been claimed by the business owner or representative.
Extended Stay America - Milwaukee - Wauwatosa
- Hotels
- Wauwatosa, WI
About this business
Location details
11121 West N. Ave., Wauwatosa, WI, 53226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we were given smelled so bad of cigarette smoke we had to immediately ask for a new room. Staff was very accommodating and nice. Rates are very overpriced for what you get.
Business response:
Thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and apologize for the smoke smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They told us our room was ready but when we went in, the bedding had not been changed yet and floor wasn't swept. They told us it would only take 5-10 minutes but the cleaning person did not call the front desk like she said she would and we waited 45 minutes. I had to go up and check, otherwise we'd still be waiting. Also, for a non-smoking hotel, it still smelled like smoke and the hallways reaked!!
Business response:
Anthony, thank you for your review. We are sorry your suite was not in a spotless condition and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Upon check in my room key didnt work. While trying to get the key to work there was a dog in the next room barked loudly and alot. Upon going back to the desk i asked for another room and said the key didnt work. They wouldnt give me another room so my whole stay I had to listen to a dog constantly bark very loud.
Business response:
Thank you for taking time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Thank you for your business, we appreciate you. Sincerely, Hotel Management
Staff was great. Room was not Staff was great. Could not have been more friendly and helpful. Room was not acceptable. Sink was scarred, burn marks on vanity. Trash and refrigerator had not been emptied. Had to wait an hour past check in time to get a room.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Manager terrible marli terrible
Business response:
Chantelle, thank you for staying with us and for your candid review. We apologize for the service issues you encountered. We will address this appropriately to ensure this is not repeated. We value your feedback and hope to have another opportunity to demonstrate the excellent hospitality you should have experienced on this visit. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I wish hotels.com stayed true to your gaurantee I booked a double queen room for my guests. They received a single room instead and hotel.com claims that they could not reach extended stay America to verify so you have refused to refund a portion of the bill. If I wanted a single bed room I certainly would have purchased that for my guests. Please honor your gaurantee.
Business response:
Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
I didn’t like the fact that the rooms are mediocre. The room & amenities are not like the pictures provided.
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The bathroom had not been cleaned properly nor was there any tissue available
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you experienced in your bathroom. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Wauwatosa
How is Extended Stay America - Milwaukee - Wauwatosa rated?
Extended Stay America - Milwaukee - Wauwatosa has a 3.3 star rating with 1,707 reviews.
When is Extended Stay America - Milwaukee - Wauwatosa open?
Extended Stay America - Milwaukee - Wauwatosa is open now. It will close tomorrow at 12:00 a.m.