Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Melissa, thank you for the excellent rating. It is always gratifying to receive praise for providing an exceptional experience, and we are delighted you enjoyed your stay. It was our pleasure accommodating you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your valuable feedback. We are sorry for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure this is not repeated. Your comments will also be discussed with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the five-star rating. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are very sorry. Be assured we take the cleanliness of the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hot... read more

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our valued guest and for posting your remarks online. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. This is an unprecedented time for all of us. Your patience in this matter is much appreciated. Please know, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love to welco... read more

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jenny, thank you for staying with us at Extended Stay America. We are so happy you found your suite to be spacious, clean, and comfortable with lots of room to relax and that you were impressed with our courteous staff. We are glad you loved the fully equipped kitchen, too. We want all of our guests to have the same experience as you described. Thank you once more for your feedback. Sincerely, Hotel Management 

Business response:

Dear guest, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management