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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They are going an update only hope it gets better BUT for the price it was fine
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our affordable rates. However, we are sorry for any inconvenience you had. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Absolutely disgusting. Rude front desk attendants when there was actually anyone around. Got there late, left early. Showed front desk pictures of dried blood and who knows what else from the walls, vanity, and linens. Had housekeeping check room to verify. Apologized and said I would only be charged tax. Turned around and charged full amount anyway.
Business response:
Thank you for your comments. We want our guests to experience genuine, attentive, and warm service throughout their stay, and we hope you will accept our apologies for falling short of this. We are grateful for your feedback, and we have shared your concerns with the appropriate individual. Moreover, we are sorry for the cleanliness issue you encountered in your room. Your feedback has been shared with the housekeeping team to be more attentive in their work going forward. Regarding the charges, please feel free to reach out... read more
Very unprofessional This is the first hotel I have ever stayed at where the front desk person took a photo of my ID, our room was not ready when we arrived. I booked the room between 3-4pm, didn't arrive at the hotel until after 9 pm and our room wasn't ready.
Business response:
Thank you for your recent stay at our hotel. We apologize for your disappointment and that your room was not ready for you when you arrived. We understand the frustration at having to wait until your room was made available to you. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Don't stay here There is no attendant at the front desk...you have to call them from the lobby. My room was dirty. Dried on food on the table from god knows when. Bathroom was filthy. No lightbulb over stove. Refrigerator clanked all night.
Business response:
Kimberly, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instan... read more
The staff members were very accommodating and sweet. However, the first floor in completely under remodel and you can hear the work going on from the 2nd floor. There weren't any hangers in the closet. The bathroom was ill equipped. the bed was terrible and the sheets didn't fit and were really wrinked almost like they weren't washed. The staff is overworked!!!!!
Business response:
We are sorry for the disturbance you experienced during your stay due to the on-going construction. Please accept our apologies for the housekeeping issues you had in your room, and we regret the impact it had on your stay. Your concern has been discussed with the appropriate team to take corrective actions to improve our future guests’ experiences. It was also disappointing to know you were not happy with the bedding. Please give us a chance to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.