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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's was nice that you can have pets .Beer cans along the edges of the parking lot people drank outside and didn't pickup after themselves
Business response:
James, thank you for your recent stay with us.We appreciate your remarks about the lack of detail to our property and grounds. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
This hotel was the exact opposite of what we had imagined. We've stayed at Extended Stays before, and they were always fine. This one was run down, dirty, and understaffed. Just walking in you could see that they need better housekeeping employees. The hallways, elevators, and common spaces looked so dirty and run down. Our room was just as bad. The floor was sticky, there was a thick layer of dust on most surfaces, and the shower drain had gunk in it. There were no dishes in the kitchen area, no garbage can, and no sheets o... read more
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your suite. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
Is amazing me and my kids love it here
Business response:
Faduma, thank you for making Extended Stay America a part of your travel plans. It was delightful to read that you thoroughly enjoyed your stay and that you were happy with our service and accommodations. We appreciate your review and look forward to seeing you and your children again. Sincerely, Hotel Management
The house cleaning did a terrible job of cleaning and the front desk was incapable of coordinating the appropriate rooms for guest. It has been a year later & I cannot forget about how poor my stay was upon writing this review.
Business response:
Thank you for reviewing your stay with us. We are sorry for the miscommunication regarding your guest room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
don’t use this hotel!!! Filthy!!! Went to check in after a long plane ride and 1 am in the morning and they hsd no rooms avail after i booked and paid. Guy at the front looked like he just smoked weed and the place was filthy
Business response:
Arthur, thank you for your feedback. We are sorry for the issues you had with your reservation. We are reviewing this from our end to see what went wrong. We also apologize for the disappointing service you received at the front desk. Your comments have been discussed with our team to make sure we are consistent with our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Disappointing Overnight employee was very nice and helpful. Which is why when I found the bed pad was dirty, the floor of the room was sticky and the toilet and bathroom sink were dirty, I was very disappointed. The lobby entryway had tracked in garbage and the elevator had garbage in it as well. If they had cleaning staff this property would be a wonderful place to stay for a night or for weeks.
Business response:
Chandra, thank you for reviewing our hotel. We apologize that our hotel's cleanliness was not up to your expectations, and that compromised your stay. Your feedback has been discussed with our housekeeping team to address the issues you outlined. On a positive note, we appreciate your kind comments about our courteous associates. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Doreese, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.