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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Renee, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
There was not much to like about this particular facility one in the room in the room was filthy bathtub hadn't been clean. Fourth had not been vacuumed or mopped refrigerator was full of things that have been wasted in it. As well as the microwave. In this time of covid 19 the place was unsanitary. I went to the store and purchased. Some disinfectant to Clean the room. So that I felt safe. With my family would staying there. This place needs to be looked at. On a standpoint of cleanliness at this particular time because of ... read more
Business response:
Thank you for your review. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused with the cleanliness in your room. We will share your concerns with the housekeeping team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Business response:
Kenneth, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Overall terrible experience very dirty room tub had dirt in it the toilet had hair on the seat it had a fould smell in the room . I need to stay in this area im currently living in hotels so this was disappointing
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, fresh accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will consider staying with us so we can make it up to you. Sincerely, Hotel Management
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Alex, we are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Booked a studio suite. There were still a bunch of dirty towels on the bathroom floor and the floors were just filthy...it was so sticky and there was hair, dust and all kinds of trash pieces all over. No shampooo/conditioner/soap/towels restocked.
Business response:
Thank you for your review and for taking the time to post your review. We apologize for the cleanliness issues and for the housekeeping service issues you experienced in your suite. Be assured steps have already been taken to address and correct our performance. We hope you will reconsider choosing to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
I LIKED 24 hr laundry.staff was great. I will say the place is so busy the door if you happen to be near one, never stopped slamming. Big over all it was hood
Business response:
Thank you for being our guest. We are happy you were able to take advantage of our 24-hour self-serve laundry facilities during your stay and that you loved our courteous associates. However, we are sorry for any inconvenience you had during your stay. When your travels bring you back to the area we hope you will stay with us once again. Sincerely, Hotel Management
Overall stay was just ok. They should increase quality by cleanliness
Business response:
Thank you for sharing your evaluation online. Although you had an overall satisfactory stay, we regret not meeting your expectations for a great experience. Your constructive feedback is shared with our housekeeping team to be diligent moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,662 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.