Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience. 

Business response:

Ibrahim, we apologize as we didn’t explain our hotel policy to you on arrival and apologize for the maintenance issue you had in your room. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Since our suites are designed for home-like living, our guests often bring their own bath amenities. Towels and other articles are available and complimentary at the front desk. Please give us another opportunity to provide you with a better experience on your nex... read more

Business response:

Lori, thank you for reviewing your stay at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for not meeting some of your expectations. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jairo, thank you for staying at Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the maintenance issue you encountered. We have made a note of your feedback and will share it with the appropriate team. Thank you again for your review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the odor issue you encountered in your room and regret the discomfort you had with the mattress. We wish we would have known about these issues as we would have done our best to ensure you are comfortable. We hope you will give us another opportunity so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We’re delighted to know you were impressed with our well-kept property and that you enjoyed the service provided by our wonderful associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review online. Although you had an overall pleasant stay with us, we apologize for falling short of your expectations for a perfect stay. Your experience regarding the odor is shared with our housekeeping department to do the deep cleaning. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management