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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The maids knocked on the door (with do not disturb on the door handle) kept knocking and then after my husband said no thank you they proceeded to walk in. Stuff was stolen and the manger kicked us out the room for 3 hours claiming i had gotten a flyer saying they were doing pest control. Came back at first specified time and was then asked to wait an additional hour. Mind you we have a toddler, the two women who were at the front were rude, unapologetic and proceeded to gossip about us while waiting for the elevator
Business response:
Dear Guest, We regret learning about the concerns you outlined. We understand that privacy is essential for our guests, and we apologize for the unpleasant interactions with the team members. Most importantly, we are sorry for what transpired with your belongings. Please know we take accusations of this nature very seriously. We regard all guest feedback with utmost priority, recognizing the significance of upholding our guests' trust. Our commitment remains unwavering in delivering exceptional service and ensuring the well-... read more
Was not impressed at all! Staff didn't go out of their way to accommodate you. Was pulling teeth to get bedding for the hide a bed. Strangers trying to get into our room at 3AM. The facility book them the room that we were already in. Was scared to open the door at that time of the night to who knows on the other side. Had to make our own bed for the next people to accommodate the room..doubt if the sheets are washed in between occupants. Had to take our own trash out before leaving. Housekeeping only cleans rooms once every... read more
Business response:
Dear Jennifer, Thank you for taking the time to share your experience. We are truly sorry your stay was stressful and did not meet your expectations. It is concerning to hear about the safety and bedding issues you encountered, as well as the room arrangements. Our housekeeping services are provided to guests staying eight or more nights, respecting the privacy of home-like living; however, these services are always available upon request for a minimal fee. Your feedback has been shared with management to help improve guest ... read more
Bed was not so good
Wouldn’t recommend very run down The room definitely could use some tlc as did the rest of the property. Shower wasn’t very clean nor was the rest of the bathroom. An old moldy bag from Burger King was found in the kitchen cabinet and the counter edge was peeling off. Paint chips everywhere in the room. Beds were hard as rocks and the pillows flat as pancakes. Unfortunately will not stay here again. On the upside the staff at the property was very kind and friendly.
The beds and towels were the only decent things. Old building, cupboards in rooms were falling off. Stains in the bathroom probably dont come off, a tired hotel. Not worth the price
Worst Ever This was the most filthy place we've ever viewed. We couldn't get in the back door as the card reader wasn't working. The carpet was soiled so bad it was flat and black. I wanted to wash my dog's feet! We then couldn't get in the room we were assigned. We called from the hall for another hotel as our neighboring room had a rotating door of people coming in and out and weird containers being brought into their room We were to wary of the area, filth and habitants to stay
Affordable, but at what cost? This property was very affordable, but maybe not worth the experience. The property is not well kept: overflowing trash cans, stained rugs, siding unstuck. The room was fairly clean, which was nice, but the building needs severe upkeep.
For 120 a night it was not worth it. The place smelled bad. I was next to the trash room. I had flys and other bugs fly around the room constantly. It may have been due to being short staffed. I would pass the front desk up in the halls working in the rooms. The whole building needs some love.
Business response:
Dear Jessy, Thank you for your feedback. We’re sorry your experience did not meet expectations. We understand the importance of a fresh, well-maintained environment, and your comments about the condition of the room and common areas are greatly appreciated. Your observations will be shared with the team as we continue working to improve both service and upkeep. Thank you for taking the time to share your experience. Sincerely, Hotel Management
Bathroom problems
Business response:
Dear Anna, Thank you for your feedback. We apologize for any issues you experienced with the bathroom during your stay. Your comments will be shared with the team to ensure greater attention is given to overall upkeep and facility care. We appreciate you bringing this to our attention, and we hope to welcome you back for a better experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.