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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was hair in tub and on bed in drawers. Had to get the plunger from the closet across the hall from my room plug my own toilet. No one came for housekeeping and had to go to front desk for toilet paper. Not happy
Business response:
Dear Lindsay, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Kitchen sink had a drip that wouldn't stop. The carpet was moist and sticky. Our feets were constantly dirty from it. Cant forget the dog hair on the carpet too. Dogs barking in the middle of the night, which constantly woke us up. Our hall way smelled like weed the whole stay.
Business response:
Dear Tou, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Manage... read more
Bathroom door knob broken, no ice machine, no coffee maker in the room, no kitchenware in the kitchenette, towels dirty, used soap bar in the shower. The room smelt like BO when we came in initially and then upon returning from being away. Otherwise the beds are clean and the floors were clean.
Business response:
Dear Alicia, Thank you for commenting on your recent experience at our property. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. For cleanliness purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that y... read more
GROSS There were roaches in the room, the place reaked of cigarettes in the rooms, the outlet covers were missing or broken. Wasnt even nice enough to take the town bike too.
Business response:
Dear Alex, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
Won’t stay here ever again The front desk receptionist cut me off everytime I spoke and tried to ask a question. I had to repeat my question multiple times because she didn’t shut up long enough to hear the question to answer it properly. The first room assigned to me the air didn’t work. The 2nd room the key card wouldn’t work I made 3 trips to the front desk before she came up to room and open the door herself. Then while sleeping I was bitten multiple times in my sleep that woke me up. Needless to say it was one of the wo... read more
Business response:
Dear Penny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Sad customer Room smelled smoke lamp didn’t work. I will never stay again
Business response:
Dear Lester, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback; safe travels!Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 651.905.1778.Sincerely,Jack MetcalfGeneral Manager651.905.1778egn@extendedstay.com
People are good workers here but I didn’t have a good experience my AC didn’t work and the fridge wasn’t working as well they switched me rooms and it wasn’t cleaned at all I had to clean my own room and make my bed . The worst experience I’ve had and don’t recommend to anyone and it smells like weed all over this place.
Business response:
Dear Aida, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Additionally, we apologize for the maintenance issues you encountered and assure you that we will use your input to prevent future occurrences... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.