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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was trash…. Rooms were dirty, broken amenities. Horrible smell from beds. I will never stay at an Extended Stay ever again.Worst hotel ever, Motel 6 has better facilities.
Business response:
Dear Luis, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hot... read more
This hotel was so dirty and stinky. We had to unplug the microwave because it was randomly turning on. The fridge didn’t keep anything cold. The toilet was clean when we got into the room and there was garbage on the floor.
Business response:
Dear Nicole, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with t... read more
Toilet has drainage issue. Unfriendly staff.
Business response:
Dear Sisay, Thank you for evaluating your stay. However, we are sorry for the concerns you had with the bathroom. We aim to provide the best customer service possible and regret not meeting this expectation. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely,Hotel Management
Dirtiest hotel I’ve ever seen I didn’t stay. I have never in my life checked into a hotel and been so completely disgusted I couldn’t stay. The lobby floor, entry floor hadn’t been vacuumed or mopped in quite some time. However I trusted it would get better. Getting off the elevator there was literally trash all over the hall, pieces of chips or crackers, wrappers from food, lots of crumbs, a cup - clearly the hall hadn’t been cleaned in a while. I kept going, hoping. The room was so bad I didn’t want to set my bag down. The... read more
Business response:
Dear Eileen M, Thank you for continuously choosing our brand for your travel plans and leaving your candid review; we cannot improve without it. We are sorry to read your comments and would like to start by offering our sincerest apologies for every inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your visit, we regret this was not your experience. We have shared your feedback with our team so thes... read more
There was what appeared to be bloody stains on the carpet. We tried to change rooms after only being in there for less than 5 minutes, but no one would respond to our calls.
Business response:
Dear Denae, Thank you for being our guest. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Rest assured, we will address this appropriately, and we want to thank you for your patience. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
This has to be one of the worst place i've stayed. When I reserved it online, there was nothing noted about unavailable ready rooms. When I arrived, the front desk guy said they do not have ready rooms. The only rooms they have available that fits the 3 of us are 1 uncleaned room and 2 other rooms that has something wrong with them. After trying to figure out what to do he finally gave me one of the room that was cleaned but had some minor issues in the room. We decided to stay anyways because it was already 1 midnight and n... read more
Business response:
Dear Jer, Thank you for the feedback. We are sorry that we did not have a room ready for you when you arrived, which led to your assigned room not meeting your expectations. We apologize for any inconvenience caused by our inability to provide enough linens. Your feedback helps us identify ways to improve our overall service; we are grateful for that. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely... read more
A lot of loitering and transactions in the parking lot all night...very sketchy area.
Business response:
Dear Gregory, We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting these expectations during your recent stay. Please accept our sincere apologies for the noise issues during your visit. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management
There were a lot of transactions in the parking lot.all night and the property was littered with trash and empty beer bottles. Won't be back again.
Business response:
Dear Gregory, Thank you for your candid review. We pride ourselves on delivering a memorable hotel experience; therefore, we apologize for not meeting these expectations during your recent stay. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.