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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came by around 3:15pm no one was there to help waited almost 15minute before someone showed up to check me in also called earlier to se if I could check in a little early if the rooms were ready but was told there will be an additional 30$ for that.
Business response:
Dear Mike, We're grateful for your feedback following your stay. Our team apologizes for the extended check-in wait and for not meeting your expectations regarding the early check-in fee. We understand the importance of a smooth arrival process and are committed to making improvements. Thank you for your feedback, and we hope you will stay with us again soon.Sincerely,Hotel Management
Nope, no way!! It turns out this is not a safe area... But the worst was my refrigerator didn't work and I didn't get offered another room. The curtains wouldn't close, and the toilet was eco-friendly, which meant it kept running at odd times... In the night. Stay at one of the two other Extended Stays in the area!!
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that the issues you experienced are not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hote... read more
The staff was always friendly and kind. If you are loooking for a clean environment, then this is not for you. Nothing else after my next comment will matter. They have ROACHES, and know that they do. I checked out immediately after seeing it and then them. They barely take out the trash or do any housekeeping. This is not fair to take peoples hard earned money and screw them with an infestion to their property just so the hotel can make money. The entire building should be shut down and i recently heard that most of the Ext... read more
Business response:
Dear Kaylene, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Room was disgusting. Could not even take a shower due to not having a handle on the tub faucet. Bathroom countertop had sticky stains and the faucet only dribbled out water. There also appeared to be a crusty vomit stain on the carpet next to the bed. Would have been further ahead if we slept in the car…
Business response:
Dear Jason, Thank you for taking the time to write a review. We're genuinely sorry to hear about your disappointing experience. Your feedback is crucial, and we sincerely apologize for any inconvenience you encountered. Please be assured that we take your comments seriously and are actively addressing these concerns to enhance the quality of our accommodations. We appreciate your understanding and hope to have the opportunity to provide you with a significantly improved experience in the future. Sincerely,Hotel Management
Room was dirty, no maintenance on staff or even on call. I had to fix the bathroom myself. There was hardly anyone at the front desk. The young woman in the evenings was the only competent person I met at this hotel.
Business response:
Dear Robert, Thank you for the honest evaluation of your stay. We are deeply sorry our staff was not as responsive as they should have been in working to address your concerns. We always aim to follow up immediately and resolve everything to your total satisfaction. Therefore, we are genuinely disappointed this was your experience, and we will be more diligent going forward. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.