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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 651.905.1778.Sincerely,Jack Metcalf General Manager651.905.1778egn@extendedstay.com
Overbooked and then didn’t contact me at all until i was at the hotel leaving me to scramble for another room looks nicer than it is
Business response:
Dear Amy, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future.Sincere... read more
Never again!!!!!
Business response:
Dear Jeniece, Thank you for your feedback. We sincerely regret your disappointing experience, which was far below our usual standards. We are addressing your concerns with our team to ensure such issues do not recur. Your comments are invaluable, and we are committed to significantly improving. We hope you reconsider and give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
* Warning- Do NOT stay here Smelled like marijuana and everywhere in the hotel. We waited at the front desk for 30 min before someone came to help us because our door key didn’t work. There were no clean linens, so the front desk lady pulled sheets off another room. Room was not very clean.
Business response:
Dear Alyssa, We are truly sorry to hear about the inconvenience you experienced during your stay. Your feedback is instrumental in helping us enhance our services, and we will look into this further to prevent similar situations in the future. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Room smelled. My bed stinked. I woke up smelling like the bed.
Business response:
Dear Rebecca, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve.Sincerely,Hotel Management
The key card didn't work the staff she tried to rekey the card more than once and gave me a new card still didn't work but her master key card worked she was unable to help me so I had to stay in the room until my friend arrived nothing worse than when you can't leave your room
Business response:
Dear Tammey, We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. We take this matter seriously and will look into this further to prevent similar situations in the future. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.