This profile has been claimed by the business owner or representative.
Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Keelin, thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management
Business response:
Julie, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Business response:
Katherine, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We were quite startled. The documentation indicated that there's free breakfast included. Not quite true unless the coffee and "cereal bars" and "oatmeal packets" are equated as the "free breakfast." It was OK with us, though. We are customers who can easily be pleased. Just quite UNSAFE to have main entrance pavement not completely cleaned/cleared of icy patches of snow. Parking lot had the same condition. False move on the ICY PARKING lot can cause one's life. I wonder if this is true in all of Minnesota hotel parking lot... read more
Business response:
Marilyn, thank you for staying at Extended Stay America. Although from the rating it seems you had a pleasant time, we are sorry you were unhappy with our breakfast offerings and regret the difficulty you had while entering our hotel. We have shared your feedback with the appropriate team to improve our service moving ahead. Thank you again for your review. We hope to see you soon! Sincerely, Hotel Management
It’s convenient for when it’s storming because it’s right next to my work. But some of the staff have an attitude for no reason, not to mention that house keeping will come to your room before checkout time and obnoxiously and loudly knock on your door yelling housekeeping to wake you up like you asked for a wake up call. Extremely unprofessional and rude and they know better. I paid for this room until checkout don’t come knocking on my door at 10 am I’ll sleep until 10:55 am after working my 13 hour day if I want to. Alway... read more
Business response:
Kay, thank you for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issues you had with regard to card key and the rude behavior by some of our staff members. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Coley, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.